Common use of Overall Service Availability Clause in Contracts

Overall Service Availability. 14.1.1 For Leased Lines, the Service Provider guarantees the end to end availability for each Service to be at least: (i) 99.85% in respect of Unprotected Circuits; (ii) 99.985% in respect of Protected Circuits; and in each twelve month period following the Go Live Date. Where the availability of the Service falls below the availability levels above, the Customer shall be entitled to Service Credits in accordance with Tables 2A and 2B in Schedule 3. 14.1.2 For the purposes of this clause 14.1, overall Service availability excludes: (i) repairs completed by the Service Provider within the Target Repair Times in clause 14.2.4; (ii) scheduled Maintenance Events as described in clause 14.3; (iii) Customer-caused or third party-caused outages or disruptions (except to the extent that such outages or disruptions are caused by those duly authorised third parties sub-contracted by the Service Provider to provide the Service); or (iv) outages or disruptions attributable in whole or in part to force majeure events within the meaning of clause 29.