Service Availability and Credits Sample Clauses

The Service Availability and Credits clause defines the provider's obligation to maintain a specified level of uptime for their services and outlines the remedies available to the customer if this standard is not met. Typically, this clause details how service availability is measured, the thresholds that trigger credits, and the process for claiming such credits, such as a percentage refund or service extension for periods of downtime. Its core function is to incentivize reliable service delivery and compensate customers for disruptions, thereby allocating risk and ensuring accountability.
Service Availability and Credits. 8.1. Overall Service Availability 8.1.1. OUTSOURCE TELECOM aims to provide the Service with a target of 100% availability at all times, subject to the terms of this Agreement. 8.1.2. If there is an Outage, based on OUTSOURCE TELECOM’s data, OUTSOURCE TELECOM will apply a reduction to the Customer’s rental charge for the Service as follows, provided the Customer reports the Outage and claims for a reduction to the rental charge in accordance with 8.1: a) where the Outage Period is greater than the limits set in 7.4.1, OUTSOURCE TELECOM will apply a credit equivalent to one (1) day's rental charge per hour of downtime for that Service in excess of the target resolution. For the purpose of calculating the Outage Period, a fraction of one (1) hour will be rounded-up to the nearest hour; b) where the Customer has taken an OUTSOURCE TELECOM Resilient option and experiences an Outage, OUTSOURCE TELECOM, in accordance with this paragraph, will apply a reduction to the rental charges of both the primary and secondary links. 8.1.3. For the purposes of this clause 8.1, overall service availability excludes: a) scheduled Maintenance Events as described in clause 6.3; b) Client-caused or third party-caused outages or disruptions (except to the extent that such outages or disruptions are caused by those duly authorised third parties sub-contracted by OUTSOURCE TELECOM to provide the Service); or c) outages or disruptions attributable in whole or in part to force majeure events;
View SourceView Similar (3)
Service Availability and Credits. 8.1. Overall Service Availability 8.1.1. Inspira Technology Group aims to provide the Service with a target of 100% availability at all times, subject to the terms of this Agreement. 8.1.2. If there is an Outage, based on Inspira Technology Group’s data, Inspira Technology Group will apply a reduction to the Customer’s rental charge for the Service as follows, provided the Customer reports the Outage and claims for a reduction to the rental charge in accordance with 8.1: a) where the Outage Period is greater than the limits set in 7.4.1, Inspira Technology Group will apply a credit equivalent to one (1) day's rental charge per hour of downtime for that Service in excess of the target resolution. For the purpose of calculating the Outage Period, a fraction of one (1) hour will be rounded-up to the nearest hour; b) where the Customer has taken a Inspira Technology Group Resilient option and experiences an Outage, Inspira Technology Group, in accordance with this paragraph, will apply a reduction to the rental charges of both the primary and secondary links. 8.1.3. For the purposes of this clause 8.1, overall service availability excludes: a) scheduled Maintenance Events as described in clause 6.3; b) Client-caused or third party-caused outages or disruptions (except to the extent that such outages or disruptions are caused by those duly authorised third parties sub- contracted by Inspira Technology Group to provide the Service); or c) outages or disruptions attributable in whole or in part to force majeure events;
View Source
Service Availability and Credits 
View SourceView Similar (7)

Related to Service Availability and Credits

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.