Service Availability definition

Service Availability. The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.
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Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given Monthly Review Period. The Node4 service shall be deemed available for the purposes of calculating Service Availability if it is not usable due to an event outside our reasonable control, a Customer Responsible Incident, a Third Party Attributable Incident or is due to a Planned Outage.
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Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given measurement period. The Node4 service shall be deemed available for the purposes of calculating Service Availability, even if it is not usable, due to: -
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Examples of Service Availability in a sentence

  • Global Crossing guarantees monthly Service Availability for Third Party Internet Access of 98.0% (<14.9 hours of total Service Unavailability).

  • The demarcation points for End-to-End Service Availability are as follows: 7x24, Four Hour Response Yes Managed Device but all periods of Service Unavailability caused by inside wiring / cabling between the MPOE (Minimum Point of Entry) in Customer’s Telco Closet or Telco Room and the Managed Device are excluded for the purposes of the SLAs set out in this Section 4).

  • Global Crossing guarantees End-to-End Service Availability for On-Net and Off-Net Sites per calendar month in accordance with Table A below.

  • For Third Party Internet Access Converged Connection Type; (i) Service Availability is defined as the ability of Customer to deliver IP packets, from each individual Customer Site, into their Global Crossing VPN configuration via the Global Crossing Remote VPN Access Gateway and (ii) Service Unavailability is defined as periods during which Third Party Internet Access Converged Connection Type is unavailable.

  • Service Availability is defined as the ability to exchange IP packets with the Global Crossing IP Network via the internet access router port (s).


More Definitions of Service Availability

Service Availability. The total number of minutes in a calendar month that the Tyler Software is capable of receiving, processing, and responding to requests, excluding Planned Downtime, Client Error Incidents, denial of service attacks and Force Majeure. Service Availability only applies to Tyler Software being used in the live production environment. Standard Maintenance: Routine maintenance to the Tyler Software and infrastructure. Standard Maintenance is limited to five (5) hours per week.
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Service Availability means Network Availability and Cloud Voice Availability. Company will use commercially reasonable efforts to provide 99.999% Network Availability and 99.999% Cloud Voice Availability on a calendar-month basis. “Network Availability” means the monthly uptime percentage, excluding scheduled maintenance that Company guarantees during any monthly billing cycle. “Cloud Voice Availability” means the functioning of all Cloud Voice Services including telephony and audio conferencing services that have a direct impact on new call attempts and call completions that Company guarantees during any monthly billing cycle. Secondary capabilities, such as voicemail availability, are not included in Cloud Voice Availability.
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Service Availability means the amount of time the relevant Service is available as specified in Service Description (Schedule 2).
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Service Availability is defined as the ability of a User under your Account to (a) access and retrieve files from such User’s SHARE account through at least one of the following interfaces:
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Service Availability means the number of hours where the Facilities in aggregate can meet no less than the Minimum Delivery Rate;
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Service Availability is defined as the ability of a User under Your Account to (a) access and retrieve information from such User’s Exchange mailbox using the Services, and (b) send and receive messages via the User’s Exchange mailbox using the Services, each on a per Exchange mailbox basis, provided that Your Account is active and enabled. Loss of Service Availability caused by (i) issues beyond Intermedia’s reasonable control, including, without limitation, denial of service or similar attacks, mail bombs, DNS resolution, domain name expiration, hardware failure, Internet availability, SYN attacks, and other events or any other Force Majeure Event, or (ii) other issues addressed in this SLA, will be excluded from Service Availability calculations.
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Service Availability means the availability of the Service as a percentage in minutes for a Customer Site in a given month;
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