Packet Delivery Guarantee Clause Samples

Packet Delivery Guarantee. For Dedicated Internet Access customers only, the COGENT Network has an average monthly Packet Loss no greater than 0.1% (or successful delivery of 99.9% of packets). Packet Loss is defined as the percentage of packets that are dropped between Backbone Hubs on the COGENT Network. COGENT monitors this aggregate packet loss on an ongoing basis, and compiles the collected data into a monthly average packet loss measurement for the COGENT Network. After being notified by Customer of Packet Loss in excess of 0.1%, COGENT will use commercially reasonable efforts to determine the source of such excess Packet Loss and to correct such problem to the extent that the source of the problem is on the COGENT Network. If COGENT fails to remedy such excess Packet Loss within two (2) hours of being notified of any excess Packet Loss on the COGENT Network and average Packet Loss for the preceding 30 days exceeds 0.1%, Customer will receive, at Customer’s request, a Service Credit for the period from the time of notification by the Customer until the average Packet Loss for the preceding 30 days is less than 0.1%. Customer may obtain no more than one (1) month Service Credit for any given month.

Packet Delivery Guarantee. Except in the event of Facilities Maintenance, Customer Maintenance and Force Majeure conditions, QUALITYTECH guarantees Network Packet Loss (“Packet Guarantee”) of less than [***] monthly average measured from the QUALITYTECH switch port to the QUALITYTECH transit routers (“Network”). It is mutually understood that customers who order fixed Committed Data Rates (not Burstable), may necessarily suffer packet losses should volume exceed the fixed Committed Data Rate Ordered, and customers who purchase Burstable bandwidth may necessarily suffer packet losses should volume exceed the Burstable access Ordered. As such, the remedy (Service Level Credit) is only available for packet losses occurring within the ordered bandwidth. Packet Delivery Remedy. In the event QUALITYTECH fails to meet the Packet Guarantee, Customer will receive a credit equal to [***] Monthly Recurring Charges for Internet Access for every [***] percent (or portions thereof) over the guaranteed [***] monthly average.

Packet Delivery Guarantee. The Switch Network has an average monthly Packet loss of 0.1 % (or successful delivery of 99.9% of packets). Switch monitors aggregate packet loss within the Switch Network on an ongoing basis and compiles the collected data into a monthly average packet loss measurement for the Switch Network “Packet loss” is defined as the percentage of packets that are dropped within the Switch Network. After being notified by Customer of Packet Loss in excess of 0.1% in a given calendar month (“Excess Packet Loss”), Switch will use commercially reasonable efforts to determine the source of such excess Packet loss and to correct such problem to the extent that the source of the problem is on the Switch Network. If Switch fails to remedy such Excess Packet Loss within two (2) hours of being notified of any Excess Packet Loss on the Switch Network and average Packet Loss for the preceding thirty (30) days exceeds 0.1%. Switch will issue Service Credits to Customer’s account for the period commencing at the time of receipt notification from Customer until the average Packet Loss for the preceding thirty (30) days is less than 0.1% provided that in no event shall the Service Credits exceed 100% of the Switch Network Access Fees for the calendar month in which the Excess Packet Loss occurs.

Packet Delivery Guarantee. The FirstLight Network has an average monthly Packet Loss no greater than 0.01% (or successful delivery of 99.99% of packets). Packet Loss is defined as the percentage of packets that are not successfully transmitted between two adjacent network ports between customer’s service demarc to the interface between the FirstLight Network and the transit carrier or peered end point as applicable. FirstLight continuously monitors this aggregate packet loss and compiles the collected data into a monthly average measurement for the FirstLight Network. After being notified by Customer of Packet Loss in excess of 0.01%, FirstLight will use commercially reasonable efforts to determine if excess Packet Loss exists, identify the source of any excess Packet Loss, and take corrective action to the extent the source of the excess Packet Loss is on the FirstLight Network. If FirstLight fails to remedy such excess Packet Loss within four (4) hours of being notified of any excess Packet Loss on the FirstLight Network and average Packet Loss for the preceding 30 days exceeds 0.01%, Customer will receive, at Customer’s written request, a service credit equivalent to the period of time when the Customer notifies FirstLight until the average Packet Loss is less than 0.01% continuously for one (1) hour. Customer may obtain no more than one (1) month worth of MRC for service credits for any given month.

Packet Delivery Guarantee. Packet delivery is calculated based on the average of regular periodic measurements taken during a calendar month between ONE Burbank Core Routers. Packet delivery is guaranteed to be no less than 99.95% in a given month.

Packet Delivery Guarantee. 4.1 Average Packet Loss REACH will measure, at five minute intervals, the number of sample ping IP packets lost between REACH routers within the REACH Network (Lost Packets).

Packet Delivery Guarantee. For Dedicated Internet Access customers only, the Hi(Q) Data Corp Network has an average monthly Packet Loss no greater than 1% (or successful delivery of 99% of packets). Packet Loss is defined as the percentage of packets that are dropped between Backbone Hubs on the Hi(Q) Data Corp Network. Hi(Q) Data Corp monitors this aggregate packet loss on an ongoing basis, and compiles the collected data into a monthly average packet loss measurement for the Hi(Q) Data Corp Network. After being notified by Customer of Packet Loss in excess of 1%, Hi(Q) Data Corp will use commercially reasonable efforts to determine the source of such excess Packet Loss and to correct such problem to the extent that the source of the problem is on the Hi(Q) Data Corp Network. If Hi(Q) Data Corp fails to remedy such excess Packet Loss within two (2) calendar days of being notified of any excess Packet Loss on the Hi(Q) Data Corp Network and average Packet Loss for the preceding 30 days exceeds 1%, Customer will receive, at Customer’s request, a Service Credit for the period from the time of notification by the Customer until the average Packet Loss for the preceding 30 days is less than 1%. Customer may obtain no more than one (1) month Service Credit for any given month.

Packet Delivery Guarantee. Single Digits guarantees average packet delivery of 99.90% on Single Digits' Core Network. If Single Digits fails to meet our packet delivery target for a particular month (or packet loss in excess of 0.10%, the Customer may request a Packet Delivery Service Credit equal to 5% of the Customer’s monthly recurring charges for products covered under this Service Level Agreement for service outages in excess of the packet delivery target. Packet loss is not measured during a network outage and no service credits will be processed for packet loss during an outage. Packet Delivery does not apply to the functionality of the local loop.

Packet Delivery Guarantee. (i) The MASS Data Network Average Packet Delivery shall be 99.9% or greater. “Average Packet Delivery,” with respect to a given month, means the average percentage of IP packets transmitted on the MASS Network during such month that are successfully delivered, as measured by MASS.