Common use of Packet Loss Clause in Contracts

Packet Loss. The ACE DATA CENTER® IP backbone network is guaranteed to have a maximum average packet loss of less than [**]% over a calendar month. The packet loss is measured as the average of [**] samples across the ACE DATA CENTER IP backbone network taken throughout the calendar month. If the Packet Loss guarantee is not met in a calendar month, the customer will receive a credit of [**] of the Monthly Recurring Charge (MRC) for that month for each [**]% above the [**]% average maximum guaranteed under this SLA. The total credit will not exceed [**] charges for the affected Services.