PC Access Services Post-Launch Technical Support Clause Samples

The "PC Access Services Post-Launch Technical Support" clause defines the obligations and scope of technical assistance provided after the launch of PC access services. Typically, this clause outlines the duration, response times, and types of support available to users or clients, such as troubleshooting, bug fixes, and system updates following deployment. Its core function is to ensure ongoing operational reliability and user satisfaction by addressing technical issues that may arise after the service goes live.
PC Access Services Post-Launch Technical Support. After the Launch of ------------------------------------------------ Recipient's PC Access Services, Service Provider shall provide Recipient with Technical Support in English that equals two (2) qualified full-time employees. From Service Provider's offices in the USA, Service Provider shall provide such Technical Support with Service Provider's international support team, which shall have at least one qualified staff member whose native language is the language of the relevant country in the Territory, via e-mail and telephone during such team's normal office hours or, in emergencies, during non-business hours, including Network and Host Operational Support and JV Assistance on a 24 hours per day, 7 days per week basis. In the event the foregoing method of providing remote technical support is not practical, Recipient shall send one or more Designated Contacts (as defined in Section 2.1(b) above) to Service Provider's offices in the USA or, upon Recipient's request with Service Provider's consent, not to be unreasonably withheld, Service Provider personnel shall travel to Recipient to provide necessary Technical Support.
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Related to PC Access Services Post-Launch Technical Support

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring per-circuit local loop charges ranging from $152 to $1,504 and non-recurring charges ranging from $200 to $1,000 for DS-1 and DS-3 Access Service at 4 CLLI codes mutually agreed upon by the Customer and the Company.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Data Access Services State Street agrees to make available to the Fund the Data Access Services subject to the terms and conditions of this Addendum and such data access operating standards and procedures as may be issued by State Street from time to time. The Fund shall be able to access the System to (i) originate electronic instructions to State Street in order to (a) effect the transfer or movement of cash or securities held under custody by State Street or (b) transmit accounting or other information (the transactions described in (i)(a) and (i)(b) above are referred to herein as “Client Originated Electronic Financial Instructions”), and (ii) access data for the purpose of reporting and analysis, which shall all be deemed to be Data Access Services for purposes of this Addendum.