Common use of Performance Credit Clause in Contracts

Performance Credit. (a) Problem Severity Level 1 – 2. (1) Where Percentage Problem Resolution is greater than 99.00%, no Performance Credit will be due to SVCE. (2) Where Percentage Problem Resolution is equal to or less than 99.00%, SVCE shall be due a Performance Credit in the amount of 5% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Problem Resolution.

Performance Credit. (a) Problem Severity Level 1 – 2. (1) Where Percentage Problem Resolution Response is greater than 99.00%, no Performance Credit will be due to SVCE. (2) Where Percentage Problem Resolution Response is equal to or less than 99.00%, SVCE shall be due a Performance Credit in the amount of 51% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Problem ResolutionResponse. (b) Problem Severity Level 3 – 4. (1) Where Percentage Problem Response is greater than 90.00%, no Performance Credit will be due to SVCE. (2) Where Percentage Problem Response is equal to or less than 90.00%, SVCE shall be due a Performance Credit in the amount of .5% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Problem Response.