Performance Credit. Where Percentage Response Time is greater than 99.9%: No Performance Credit will be due to City.
Appears in 2 contracts
Sources: Software Agreement, Munimobile Application Service Agreement
Performance Credit. (i) Where Percentage Response Time is greater than 99.999.9999%: No Performance Credit will be due to City.
(ii) Where Percentage Response Time is equal to or less than 99.9999%: City shall be due a Performance Credit in the amount of 20% of the Services Fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in Percentage Response Time.
Appears in 1 contract
Sources: Reseller Agreement