Common use of Performance Failures Clause in Contracts

Performance Failures. If in any Service Period a KPI Failure occurs, Service Credits shall be deducted from the Service Charges in accordance with Paragraph 3 of Part B of Schedule 7.1 (Charges and Invoicing).

Appears in 1 contract

Sources: Research and Analytics Platform Agreement

Performance Failures. If in any Service Period Period: a KPI Failure occurs, Service Credits shall be deducted from the Service Charges in accordance with Paragraph 3 of Part B C of Schedule 7.1 (Charges and Invoicing).; a Material KPI Failure occurs, the Supplier shall comply with the Rectification Plan Process (in addition to Service Credits accruing in accordance with Clause 7.2.1(a));

Appears in 1 contract

Sources: Services Agreement

Performance Failures. If in any Service Period Period: a KPI Failure occurs, Service Credits shall be deducted from the Service Charges in accordance with Paragraph 3 of Part B C of Schedule 7.1 (Charges and Invoicing).; a Material KPI Failure occurs, the Supplier shall comply with the Rectification Plan Process (in addition to Service Credits accruing in accordance with Clause 7.2(a));

Appears in 1 contract

Sources: Call Off Terms