Common use of Performance Monitoring Report Clause in Contracts

Performance Monitoring Report. The Performance Monitoring Report shall be in such format as agreed between the Parties from time to time and contain, as a minimum, the following information: for each Key Performance Indicator and Subsidiary Performance Indicator, the actual performance achieved over the Service Period, and that achieved over the previous 3 Measurement Periods; a summary of all Performance Failures that occurred during the Service Period; the severity level of each KPI Failure which occurred during the Service Period and whether each PI Failure which occurred during the Service Period fell below the PI Service Threshold; which Performance Failures remain outstanding and progress in resolving them; for any Material KPI Failures or Material PI Failures occurring during the Service Period, the cause of the relevant KPI Failure or PI Failure and the action being taken to reduce the likelihood of recurrence; the status of any outstanding Rectification Plan processes, including: whether or not a Rectification Plan has been agreed; and where a Rectification Plan has been agreed, a summary of the Supplier's progress in implementing that Rectification Plan; for any Repeat Failures, actions taken to resolve the underlying cause and prevent recurrence; the number of Service Points awarded in respect of each KPI Failure; the Service Credits to be applied, indicating the KPI Failure(s) to which the Service Credits relate; the conduct and performance of any agreed periodic tests that have occurred; relevant particulars of any aspects of the Supplier's performance which fail to meet the requirements of this Agreement; such other details as the Authority may reasonably require from time to time; and a rolling total of the number of Performance Failures that have occurred over the past six (6) Service Periods; the amount of Service Credits that have been incurred by the Supplier over the past six (6) Service Periods; the conduct and performance of any agreed periodic tests that have occurred in such Service Period ; and any scheduled Service Downtime for Permitted Maintenance and Updates that has been agreed between the Authority and the Supplier for the next Quarter.

Performance Monitoring Report. The Performance Monitoring Report shall be in such format as agreed between the Parties from time to time and contain, as a minimum, the following information: for each Key Performance Indicator KPI and Subsidiary Performance IndicatorSPI, the actual performance achieved over the Service Measurement Period, and that achieved over the previous 3 Measurement Periods; a summary of all Performance Failures that occurred during the Service Measurement Period; the severity level of each KPI Failure which occurred during the Service Period and whether each PI Failure which occurred during the Service Measurement Period fell below the PI Service Threshold or KPI Service Threshold; which Performance Failures remain outstanding and progress in resolving them; for any Material KPI Failures or Material PI Failures occurring during the Service Period, the cause of the relevant KPI Failure or PI Failure and the action being taken to reduce the likelihood of recurrence; the status of any outstanding Rectification Plan processes, including: whether or not a Rectification Plan has been agreed; and where a Rectification Plan has been agreed, a summary of the Supplier's progress in implementing that Rectification Plan; for any Repeat KPI Failures, actions taken to resolve the underlying cause and prevent recurrence; the number of Service Points awarded in respect of each KPI Failure; the Service Credits to be applied, indicating the KPI Failure(s) to which the Service Credits relate; the conduct and performance of any agreed periodic tests that have occurred; relevant particulars of any aspects of the Supplier's performance which fail to meet the requirements of this Agreement; such other details as the Authority may reasonably require from time to time; and a rolling total of the number of Performance Failures that have occurred over the past six (6) Service Measurement Periods; the amount of Service Credits that have been incurred by the Supplier over the past six (6) Service Measurement Periods; the conduct and performance of any agreed periodic tests that have occurred in such Measurement Period such as the annual failover test of the Service Period Continuity Plan; and any scheduled Service Downtime for Permitted Maintenance and Updates that has been agreed between the Authority and the Supplier for the next Quarter. Any period of such agreed down time will be excluded from the calculation of the KPI or SPI for the relevant Measurement Period.

Performance Monitoring Report. The Performance Monitoring Report shall be in such format as agreed between the Parties from time to time and contain, as a minimum, the following information: Information in respect of the Quarter just ended for each Key Performance Indicator and Subsidiary Performance Indicator, the actual performance achieved over the Service PeriodQuarter, and that achieved over the previous 3 Measurement Periods; a summary of all Performance Failures that occurred during the Service PeriodQuarter; the severity level of each KPI Failure which occurred during the Service Period Quarter and whether each PI Failure which occurred during the Service Period Quarter fell below the PI Service Threshold; which Performance Failures remain outstanding and progress in resolving them; for any Material KPI Failures or Material PI Failures occurring during the Service PeriodQuarter, the cause of the relevant KPI Failure or PI Failure and the action being taken to reduce the likelihood of recurrence; the status of any outstanding Rectification Plan processes, including: whether or not a Rectification Plan has been agreed; and where a Rectification Plan has been agreed, a summary of the Supplier's ’s progress in implementing that Rectification Plan; for any Repeat Failures, actions taken to resolve the underlying cause and prevent recurrence; the number of Service Points awarded in respect of each KPI Failure; the Service Credits to be applied, indicating the KPI Failure(s) to which the Service Credits relate; the conduct and performance of any agreed periodic tests that have occurred, such as the annual failover test of the Service Continuity Plan; relevant particulars of any aspects of the Supplier's ’s performance which fail to meet the requirements of this Agreement; such other details as the Authority may reasonably require from time to time; and a rolling total of the number of Performance Failures that have occurred over the past six (6) Service PeriodsQuarters; the amount of Service Credits that have been incurred by the Supplier over the past six (6) Service PeriodsQuarters; the conduct and performance of any agreed periodic tests that have occurred in such Quarter such as the annual failover test of the Service Period Continuity Plan; and any scheduled Service Downtime for Permitted Maintenance and Updates that has been agreed between the Authority and the Supplier for the next Quarter. Balanced Scorecard Report The Balanced Scorecard Report shall be presented in the form of an online accessible dashboard and, as a minimum, shall contain a high level summary of the Supplier’s performance over the relevant Quarter, including details of the following: financial indicators; the Target Performance Levels achieved; behavioural indicators; performance against its obligation to pay its Sub-contractors within thirty (30) days of receipt of an undisputed invoice; performance against its obligation to pay its Unconnected Sub-contractors within sixty (60) days of receipt of an invoice; Milestone trend chart, showing performance of the overall programme; sustainability and energy efficiency indicators, for example energy consumption and recycling performance; and Social Value (as applicable). The Performance Monitoring Report and the Balanced Scorecard Report shall be reviewed and their contents agreed by the Parties at the next Performance Review Meeting held in accordance with Paragraph 1.5. The Parties shall attend meetings on a monthly basis (unless otherwise agreed) to review the Performance Monitoring Reports and the Balanced Scorecard Reports. The Performance Review Meetings shall (unless otherwise agreed): take place within 5 Working Days of the Performance Monitoring Report being issued by the Supplier; take place at such location and time (within normal business hours) as the Authority shall reasonably require (unless otherwise agreed in advance); and be attended by the Supplier Representative and the Authority Representative. The Authority shall be entitled to raise any additional questions and/or request any further information from the Supplier regarding any KPI Failure and/or PI Failure.

Performance Monitoring Report. The Performance Monitoring Report shall be in such format as agreed between the Parties from time to time and contain, as a minimum, the following informationinformation in relation to performance: for each Key Performance Indicator and Subsidiary Performance Indicator, the actual performance achieved over the Service Period, and that achieved over the previous 3 Measurement Periods; a summary of all Performance Failures that occurred during the Service Period; the severity level of each KPI Failure which occurred during the Service Period and whether each PI Failure which occurred during the Service Period fell below the PI Service Threshold; Not used which Performance Failures remain outstanding and progress in resolving them; for any Material KPI Failures or Material PI Failures occurring during the Service Period, the cause of the relevant KPI Failure or PI Failure and the action being taken to reduce the likelihood of recurrenceNot used; the status of any outstanding Rectification Plan processes, including: whether or not a Rectification Plan has been agreed; and where a Rectification Plan has been agreed, a summary of the Supplier's ’s progress in implementing that Rectification Plan; for any Repeat Failures, actions taken to resolve the underlying cause and prevent recurrence; the number of Service Points awarded in respect of each KPI FailureNot used; the Service Credits to be applied, indicating the KPI Failure(s) to which the Service Credits relateNot used; the conduct and performance of any agreed periodic tests that have occurred, such as the annual failover test of the Service Continuity Plan; relevant particulars of any aspects of the Supplier's ’s performance which fail to meet the requirements of this Agreement; such other details as the Authority may reasonably require from time to time; and a rolling total of the number of Performance Failures that have occurred over the past six (6) Service Periods; the amount of Service Credits that have been incurred by the Supplier over the past six (6) Service PeriodsNot used; the conduct and performance of any agreed periodic tests that have occurred in such Service Period such as the annual failover test of the Service Continuity Plan; and any scheduled Service Downtime for Permitted Maintenance and Updates that has been agreed between the Authority and the Supplier for the next Quarter. The Balanced Scorecard Report shall be presented in the form of an online accessible dashboard and, as a minimum, shall contain a high level summary of the Supplier’s performance over the relevant Service Period, including details of the following: financial indicators; the Target Performance Levels achieved; behavioural indicators; performance against its obligation to pay its Sub-contractors within thirty (30) days of receipt of an undisputed invoice; performance against its obligation to pay its Unconnected Sub-contractors within sixty (60) days of receipt of an invoice; Milestone trend chart, showing performance of the overall programme; sustainability and energy efficiency indicators, for example energy consumption and recycling performance; and Social Value (as applicable). The Performance Monitoring Report and the Balanced Scorecard Report shall be reviewed and their contents agreed by the Parties at the next Performance Review Meeting held in accordance with Paragraph 1.5. The Parties shall attend meetings on a monthly basis (unless otherwise agreed) to review the Performance Monitoring Reports and the Balanced Scorecard Reports. The Performance Review Meetings shall (unless otherwise agreed): take place within 5 Working Days of the Performance Monitoring Report being issued by the Supplier; take place at such location and time (within normal business hours) as the Authority shall reasonably require (unless otherwise agreed in advance); and be attended by the Supplier Representative and the Authority Representative. The Authority shall be entitled to raise any additional questions and/or request any further information from the Supplier regarding any KPI Failure and/or PI Failure.