Performance Targets, Metrics & Improvement Objectives Sample Clauses

Performance Targets, Metrics & Improvement Objectives. 1. Timeliness and Access The CONTRACTOR will monitor its compliance with the timeliness and access requirements as set forth in Code of Federal Regulations (CFR) 42, Section 438. The CONTRACTOR must adhere to these requirements for all geographic areas within Santa Clara County and adhere to the State standards for time and distance requirements. Based on population density, the CONTRACTOR must provide behavioral health services within ten (10) working days. Services must be accessible within fifteen (15) miles or thirty (30) minutes from a beneficiary’s residence. Service Type Timely Access Standards (from request to appointment) Time & Distance Standards (from beneficiary’s place of residence) Outpatient Mental Health Services Within 10 business days 15 miles or 30 minutes Psychiatry Within 15 business days 15 miles or 30 minutes Outpatient Drug Medi-Cal Organized Delivery System (DMC-ODS Substance Use Disorder (SUD) Services Within 10 business days 15 miles or 30 minutes DMC-ODS Opioid Treatment Programs Within 3 business days 15 miles or 30 minutes Hospital N/A 15 miles or 30 minutes Pharmacy Prior authorization: 24 hours Emergency supply: 72 hours 10 miles or 30 minutes 2. Engagement in Services (Timeliness/Access) a. Performance Objective: Decrease the number of business days from the date of request to an appointment being offered for mental health services to ten (10) days. b. Performance Objective: Decrease the percent of open client no shows to 25%. 3. Successful Discharges (Quality) Performance Objective: Increase the percent of successful discharges to 60%. 4. Acute Care Readmissions (Quality) a. Targeted System Performance: No more than 5% of clients receiving inpatient hospital services are readmitted within thirty (30) days. b. Metric: Number and percentage of clients discharging from acute care services who are readmitted within thirty (30) days for any reason. c. Improvement Objective: Reduce the percentage of clients receiving inpatient hospital services who are readmitted within thirty (30) days to no more than 7%. 5. Service Delivery (Capacity) a. The CONTRACTOR shall provide services to specific populations identified in Section III: Target Population of this Exhibit. b. The CONTRACTOR shall provide services to the number of client/caseload listed in Exhibit (FY20) 1 Caseloads of this AGREEEMENT. c. The CONTRACTOR shall provide the number of units of service (UOS) reflected in the budget(s) exhibit for this program. d. The CONTRACTOR s...
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Performance Targets, Metrics & Improvement Objectives 
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Related to Performance Targets, Metrics & Improvement Objectives

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out- 4.1.1 the performance objectives and targets that must be met by the Employee; and 4.1.2 the time frames within which those performance objectives and targets must be met. 4.2 The performance objectives and targets reflected in Annexure A are set by the Employer in consultation with the Employee and based on the Integrated Development Plan, Service Delivery and Budget Implementation Plan (SDBIP) and the Budget of the Employer, and shall include key objectives; key performance indicators; target dates and weightings. 4.2.1 The key objectives describe the main tasks that need to be done. 4.2.2 The key performance indicators provide the details of the evidence that must be provided to show that a key objective has been achieved. 4.2.3 The target dates describe the timeframe in which the work must be achieved. 4.2.4 The weightings show the relative importance of the key objectives to each other. 4.3 The Employee’s performance will, in addition, be measured in terms of contributions to the goals and strategies set out in the Employer’s Integrated Development Plan.

  • Goals & Objectives The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer by the Service Provider. The goal of this Agreement is to obtain mutual agreement for IT service provision between the Service Provider(s) and Customer(s). The objectives of this Agreement are to: • Provide clear reference to service ownership, accountability, roles and/or responsibilities. • Present a clear, concise and measurable description of service provision to the customer. • Match perceptions of expected service provision with actual service support & delivery.

  • Performance Measure Grantee will adhere to the performance measures requirements documented in

  • Performance Metrics The Influencer shall aim for a minimum engagement rate of [SPECIFY PERCENTAGE, e.g., 3%] on all posts associated with the Campaign. Engagement rate is calculated as the sum of likes, comments, shares, and other interactions divided by the total number of followers at the time of posting. The Influencer agrees to achieve a minimum reach of [SPECIFY NUMBER] unique viewers per post, or a cumulative reach of [SPECIFY NUMBER] across the Campaign. Impressions data will be provided through the Influencer’s analytics tools and verified by the Company when requested. For posts incorporating a call-to-action, such as links to the Company’s website or landing page, the Influencer will target a CTR of at least [SPECIFY PERCENTAGE, e.g., 2%]. CTR is measured as the ratio of clicks to impressions, based on data from tracking links provided by the Company. The Influencer may be expected to drive specific actions (e.g., sales, sign-ups, downloads) using unique tracking codes or referral links. Specific conversion targets will be detailed between the Parties. The Influencer shall submit performance reports on a [WEEKLY/BI-WEEKLY/MONTHLY] basis. These reports must include detailed metrics for each published post, such as: number of likes, comments, shares, and other engagement interactions; reach and impressions per post; click-through data and referral link activity; and conversion data (if applicable). Within [NUMBER] days following the end of the Campaign, the Influencer shall provide a comprehensive post-campaign report summarizing overall performance against all agreed KPIs, including supporting documentation (e.g., screenshots, analytics dashboard exports). The Influencer agrees to provide access to analytics platforms or third-party verification tools to authenticate the reported data, if requested by the Company. The Parties agree to conduct a review of the performance metrics within the first [NUMBER] days of the Campaign to ensure the targets remain realistic and reflective of current market conditions. Adjustments may be made in writing if necessary. If the Influencer consistently fails to meet the established KPIs without valid justification, the Parties shall meet in good faith to discuss potential remedies, which may include adjustments to the compensation structure or additional promotional support, as mutually agreed upon. The Company may specify certain analytics tools or platforms for measuring and reporting performance metrics. The Influencer shall utilize these specified tools where applicable to ensure consistency and transparency in data reporting. In instances where independent verification of performance data is required, the Influencer agrees to cooperate with third-party verification services designated by the Company to validate the metrics reported.