PERSONNEL ASSIGNMENTS. First Data shall assign the following personnel to the GECF-A Discovery and Conversion process:- • System Consultants • Conversion Team • Product Owners • RCSI Project Team • First Data System Architecture Team • Administrator for tracking changes RCSI shall assign the following personnel to the GECF-A Discovery and Conversion process: • Technical personnel with proficiency on platform functionality • Business personnel with proficiency as end-users and client liaisons with product requirements. • Client Integration Project Mgt • Operations • Client Service • Client Development • Product Development • Marketing/Risk • Pricing • RCSI Process Owners Table of Contents METHODOLOGY: GECF-A Discovery for subsequent Waves of Conversion will run in parallel with the Conversion of Wave 1 in order to meet the timelines targeted. • First Data will conduct planning meetings with RCSI participants prior to initiation of GECF-A Discovery to provide an overview of the First Data System as well as to explain the GECF-A Discovery methodology and process. At that time, RCSI will also have the opportunity to provide additional information about the RCSI business model, its clients, the GE Workstation as well as any business process re-engineering activities. • The Parties will agree to mapping of high-level milestones and operational definitions. • First Data will adapt a database of questions divided along functional topics and integrated across RCSI and its Affiliates’ lines of business (Private label consumer, BRC, Oil) to guide each GECF-A Discovery session as approved by RCSI. • First Data will discuss individual topic areas with RCSI in meetings between knowledgeable technical and business representatives from RCSI and First Data. At the beginning of each meeting, First Data will deliver an in-depth overview of First Data’s capability in the particular topic area, if applicable, and the Parties’ teams will then follow a Q&A format using the previously provided list of questions for that topic area. Immediately following the conclusion of each interview process, the RCSI and First Data participants will review the identified system differences and begin to identify possible solutions. The First Data team will follow up with further research and option definitions documenting those findings in the Resolution Agreement format. • As First Data completes the Resolution Agreements for each topic, First Data will present the Resolution Agreements to RCSI for timely review and approval. • First Data shall establish with the participation by RCSI the General Discovery (as defined below) schedule and initial Wave (as defined below) team structure to allow for concurrent GECF-A Discovery in order to complete the majority of GECF-A Discovery in the allotted timeframe and prior to subsequent Wave kickoffs. • First Data will adjust the GECF-A Discovery and Wave Conversion schedule based on new RCSI business requirements or new RCSI business opportunities consistent with Section 3.4 (b) of the Main Body of the Agreement.
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Sources: Technology Sourcing Agreement (Synchrony Financial), Technology Sourcing Agreement (Synchrony Financial)