Common use of Phone Banking Clause in Contracts

Phone Banking. a) Definition: It is a service through which the Customer contacts a certain phone number for carrying out banking transactions to its accounts, using a personal identification number (PIN) provided by the Bank for this purpose, according to the following terms: b) The Customer identifies himself/herself on the phone by indicating his/her account number and his/her PIN of the phone banking before requesting service. c) The Customer may give instructions to the Bank over the phone (either through automated response system or through the assistance of the Bank employee) to provide certain services to the Customer. d) The Bank shall not be liable for damages and losses resulting from implementing the instructions of the Customer through the phone banking as long as they are issued correctly. e) The Customer agrees that the Bank may record his/her phone conversations with the Bank. f) In case of loss/disclosure of the PIN, the Customer should notify the Bank immediately to take the necessary action and the Bank shall issue a new PIN at the expense of the Customer. The Customer shall remain responsible for all transactions made to his/her accounts over the Phone Banking until the date of notifying the Bank of loss or disclosure. g) The Bank shall not be liable for any loss or damage due to stoppage or failure of the system, including non-execution of transactions or instructions of the Customer. h) Transfer through Phone Banking from and to savings account shall be subject to savings account terms and conditions. i) The Bank shall reserve the right to add, delete, modify or suspend any of the services provided through the Phone Banking, from time to time, without prior notice or giving reasons. j) In case of sending information by fax within UAE using Phone Banking, the Bank shall have the right to deduct fees from any current or savings accounts of the Customer with the Bank for each transmission. The Customer shall bear the responsibility for maintaining the confidentiality of information sent to him by fax. 1. ELECTRONIC BANKING SERVICES a) Electronic Banking Services include: b) (Al Islami Online Banking): DIB Online Services