Common use of PICK UP AND DELIVERY Clause in Contracts

PICK UP AND DELIVERY. (a) The Contractor shall ensure that drivers make their presence known to the Member and wait until at least five (5) minutes after the scheduled pick-up time. If the Member is not present five (5) minutes after the scheduled pick-up time, the driver must notify the dispatcher before departing from the pick-up location. (b) The Contractor shall ensure that drivers provide, at a minimum, the approved level of service (curb-to-curb, door-to-door, or hand-to-hand). (c) The Contractor shall ensure that Members arrive at pre-arranged times for appointments and are picked up at pre-arranged times for the return leg of the trip. If there is no pre-arranged time for the return leg of the trip, the Contractor shall ensure that Members are picked up within one (1) hour after notification. Pick-up and drop-off times should be captured in such a way to allow reporting as requested by ▇▇▇. Members may not be required to arrive at their scheduled appointment more than one (1) hour before their appointment time. Members may not be dropped off for their appointment before the Provider’s office or facility has opened its doors. (d) The Contractor shall ensure that the waiting time for Members for pick-up does not exceed ten (10) minutes past the scheduled pick-up time. Scheduled pick-up times shall allow the appropriate amount of travel time to assure the Members arrive giving them sufficient time to check-in for their appointment. Members shall be dropped off for their appointment no less than fifteen (15) minutes prior to their appointment time to prevent the drop off time from being considered a late drop off.

PICK UP AND DELIVERY. (a) The Contractor shall ensure that drivers make their presence known to the Member member and wait until at least five (5) minutes after the scheduled pick-up time. If Contract # (XXXXXX) Exhibit B – Part 2 Page 27 of 246 the Member member is not present five (5) minutes after the scheduled pick-up time, the driver must notify the dispatcher before departing from the pick-up location. (b) The Contractor shall ensure that drivers provide, at a minimum, the approved level of service (curb-to-curb, door-to-door, or hand-to-hand). (c) The Contractor shall ensure that Members members arrive at pre-arranged times for appointments and are picked up at pre-arranged times for the return leg of the trip. If there is no pre-arranged time for the return leg of the trip, the Contractor shall ensure that Members members are picked up within one (1) hour after notification. Pick-up and drop-off times should be captured in such a way to allow reporting as requested by ▇▇▇. Members may not be required to arrive at their scheduled appointment more than one (1) hour before their appointment time. Members may not be dropped off for their appointment before the Providerprovider’s office or facility has opened its doors. (d) The Contractor shall ensure that the waiting time for Members members for pick-up does not exceed ten (10) minutes past the scheduled pick-up time. Scheduled pick-up times shall allow the appropriate amount of travel time to assure the Members members arrive giving them sufficient time to check-in for their appointment. Members shall be dropped off for their appointment no less than fifteen (15) minutes prior to their appointment time to prevent the drop off time from being considered a late drop off.