Point of Service Customer Satisfaction Surveys Clause Samples

Point of Service Customer Satisfaction Surveys. Provider shall perform point of service customer satisfaction surveys for a subset of the problems, questions, or requests from Authorized Users that are resolved or coordinated by the Help Desk.
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Point of Service Customer Satisfaction Surveys. Measuring customer satisfaction in all surveys for the following general attributes:
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Point of Service Customer Satisfaction Surveys. EDS’s responsibilities include: 1. Selecting, on a random basis, ten percent (10%) the first year of the Term and five percent (5%) during the remaining years of the Term, of the daily closed Calls managed by the Help Desk, including Calls resolved by Level 2 or Level 3 Support personnel in other Towers. The survey process will start within four (4) months of the Commencement Date, or at a later time if approved by the Customer Contract Executive. 2. Generating an e-mail containing the point of service customer satisfaction survey and instructions to the Authorized Users making up the random sample of closed Calls. 2.1. Such e-mails will be delivered to the Authorized Users within four (4) hours of closing a Call. 3. Receiving completed point of service surveys from Authorized Users and tabulating results from the surveys.
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Related to Point of Service Customer Satisfaction Surveys

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.