Portal Support. Portal support services will be available 100% of the time on each workday between 08:00a.m and 5:00p.m. Coverage during other periods will be provided as identified below. Liaison support services with Portal Operations supplied by ITD at the MITC are available 100% of the time each workday. All feedback comments and questions received from the public as well as internal sources will be tracked and forwarded to the appropriate agency contact. Agency Liaisons requesting services for posting content in the HHS/▇▇▇▇.▇▇▇ Portal should complete a “Content Submission request form,” attach content and e-mail to HHS WEB Services mailbox at ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇.▇▇. Content Submission forms can be found at ▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇▇.▇▇▇▇▇.▇▇.▇▇/eohhs/eohhs_web_intranet.htm. All requests must comply with the stated legal statutes and internal policies set forth by ▇▇▇▇.▇▇▇ and HHS with regard to ADA Compliance and all other relevant content development guidelines. Normal Business Day 8:00 AM to 5:00 PM Monday thru Friday. Holiday Coverage None On Call could be utilized if funding exists Off-Hours(Non-business hours, and weekends) Coverage On Call Coverage will be provided only for HHS Statewide emergencies Inclement Weather Coverage 8:00 AM to 5:00 PM Monday thru Friday. Skeleton staffing will be available if possible. The table below identifies specific responsibilities and availability for various services related to the HHS Portal Support. Standard Portal Service Includes: • Content update availability • Ensures integrity of Info Architecture • Liaise with ITD for Portal availability/performance • Usage statistics furnished on request • Public Feedback referrals Normal Business Hours as described above. Portal availability 24/7 Compliance with HHS & ITD standards.; Timely notice of malfunctions or defects in the environment. Timely removal of broken links, orphan files, or non-compliant content formats Agency Liaison Administration Portal Team availability for: • Answering Questions • Presentations to agency SMEs • Creating Feature Stories Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators and provide single point of contact for Portal Team Consulting and Training Respond to requests for consultations about content creation, information architecture re-design, agency communications strategies Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators and provide single point of contact for Portal Team Example 2:
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