Common use of Preparation of Documentation Clause in Contracts

Preparation of Documentation. The Contractor shall prepare, in parallel with the development of the Software, the documentation described in Appendices 1 and 2. The following documentation shall be provided, as a minimum, unless otherwise agreed: Technical documentation Systems documentation with a detailed description of the system and its manner of operation Operational documentation with advice as to how operational procedures should be prepared, what back-up copies should be made and how often, what parameters it would be prudent to monitor, etc. Installation guidelines with advice as to the choice of set-up, etc. User documentation Description of systems functionality Description intended for super user/systems manager within the user organisation that shows the relationship between the various parts of the system, advanced user functions, etc. The documentation shall be in the Norwegian language. Unless otherwise specified in Appendix 3, the documentation shall be delivered in one (1) paper hardcopy, as well as in machine-readable form on the medium, and in the format, described in Appendix 1 and/or Appendix 2. The documentation, including the installation instructions, shall be delivered within the time limit specified in Appendix 4. Unless otherwise specified therein, the documentation shall be delivered no later than upon the commencement of the Customer acceptance test, in order to enable testing of the documentation simultaneously with the testing of the system. Training The agreed training of the Customer’s employees shall be carried out professionally and to a good technical and pedagogical standard, in accordance with the requirements specified in Appendices 1 and 2, and the timetable set out in Appendix 4. The training shall be tailored to the needs of the various user groups, for example end users, super users, systems administrators, operational personnel, etc. Unless otherwise specified in Appendix 3, the training shall take place on the premises of the Contractor. The Contractor shall deliver to the Customer, no later than one (1) week prior to the commencement of training, the necessary course materials for the various categories of personnel (users, systems personnel, operating personnel). Installation preparation The Customer shall be responsible for necessary installation preparations having been carried out in accordance with the Contractor’s installation instructions, and for the technical platform requirements specified in Appendices 2 and 3 having been met, within the time limit agreed in Appendix 4. If the installation preparations are delayed as the result of errors or defects in the Contractor’s installation instructions or guidance, the Contractor’s defective follow-up of its disclosure obligation, or defects in other agreed follow-up in relation to such work, the Customer shall not be held responsible in respect thereof. When the Software is ready for installation, the Contractor shall undertake a final inspection and approval of the Customer’s technical platform, unless the Parties have agreed in Appendix 4 that this is not relevant. Any errors and defects demonstrated during the inspection shall be rectified by the Customer within the agreed commencement date for the installation, cf. Appendix 4. After the Contractor has inspected and approved the platform in writing, the Contractor shall not be entitled to reimbursement of any extra expenses incurred by the Contractor as the result of any delay to the deliverables due to errors or defects in the technical platform that the Contractor ought to have discovered during proper inspection. Installation - Installation date Prior to the installation, the Contractor shall have completed such module, systems and integration tests as are necessary to verify that the Software works in accordance with the agreed requirements. The detailed specification of the Contractor’s testing is set out in Appendix 5. The Contractor shall, in connection with the installation, perform an installation test in conformity with Appendix 5. The installation shall be commenced and completed within the time limits specified in Appendix 4. The Contractor shall give written notice to the Customer stating that the installation and the installation test have been completed, and that the Software is ready for the acceptance test within the time limit set out in Appendix 4. The Customer may contest the notice within five (5) working days if it is obvious that installation is so defective as to fall short of the requirements under the Agreement, in which case the installation date shall be deemed not to have occurred. A corresponding procedure shall apply to any new notices of installation. The first working day after such notice has been received by the Customer shall be deemed to be the installation date. Chapter 11, including the notification obligation, shall apply if the agreed installation date cannot be complied with.