Presentation of CPR Resolutions by Team Leads. The Team Leads shall present resolutions at the CPR meeting. Each CPR resolution shall be accepted or rejected by the Chairman and participants. The solution shall also be given to the Call Center representative. This shall be used in answering customer questions and resolving known field problems. The CPR Chairman shall present the data to the CPR Administrator at the conclusion to the meeting. The team leads shall indicate any CPR that may not make the commitment date given to the customer. Alternative solutions may be pursued to meet the commitment date or the customer shall be notified of the revised commitment date.
Appears in 2 contracts
Sources: System Purchase Agreement (Grande Communications Holdings, Inc.), System Purchase Agreement (Grande Communications Holdings, Inc.)