Common use of PRIORITY CLASSIFICATION Clause in Contracts

PRIORITY CLASSIFICATION. 3.1 The TAS Center offers a single point of contact for customers who require assistance to resolve problems which affect the technical operation of their Northern Telecom DMS-MTX equipment. TAS is available 24 hours/day, 7 days/week; therefore, the Service Priority Classification System is designed to establish an interrelationship between the problems and the appropriate level of reaction and resolution. The system is based upon a problem's direct or potential effect upon subscriber service. System problems are assigned one of five priority levels as defined in NORTHERN TELECOM PRACTICES: "Northern Telecom Service Priority Classification," or as such document may be revised from time to time. The following situations are deemed by Seller to comprise an emergency: 3.2 E1 Degradation and/or Outage. 3.2.1 Central Control (CC) or Computing Module (CM) inability to recover from initialization on the active Central Processing Unit (CPU). 3.2.2 System call processing degraded for a reason such as: - a trunk group out of service; - 10% or more cellular channels out of service; - CDR billing; - inability to recover from initialization; 3.3 E2 Potential Degradation and/or Outage. 3.3.1 Standby Central Control (CC) out of service. 3.3.2 Any Central Message Control (CMC), Master Clock, Network Module (NM), Input/Output Controller (IOC), Peripheral Processor out of service; 3.3.3 Affecting billing, 50% loss of DDU, MTD with no backup.