Proactive Support Sample Clauses

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Proactive Support. If you are a Halo Core, Halo Horizon or Halo Summit client, a Partnerships Manager will also offer support and insights approximately every 90 days or at intervals separately agreed with your Halo Champion. Proactive support, training, advice and consultancy is a complimentary offering to ensure you get the most out of using the Halo System.
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Proactive Support i. Maintains a high level of awareness of the account and identify issues potentially affecting the Flexera product environment. ii. Leverages Flexera industry practice knowledge to help Licensee optimize the use of Flexera applications. iii. Manages the processing and implementation of bugs and enhancements. iv. Identifies training gaps and suggests documentation and Flexera tools to increase efficiency and help optimize the use of Flexera products.
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Proactive Support. This includes monitoring and routine upgrades, network changes and enhancements and covers work that results from a need or desire to deliberately change the network in an attempt to improve it, expand it, make it more useable, secure, efficient etc. This category is still clearly IT support but is in contrast to category (1. 1.1) because the work is generated not in response to, but rather in order to, affect a system change. Category (1.1.2) can then be split into two sub-categories: 1.1.2.1 Work that can be delivered remotely without requiring an onsite visit. This would include day-to-day administration such as remote installation of new, pre-configured PC’s, hardware and software, creating new user accounts or changing account details and work of a less routine nature such as network security audits. 1.1.2.2 Work that requires an on-site visit such as physical installation of new infrastructure, network cabling etc.
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Related to Proactive Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Product Support Not applicable

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.