Common use of Procedure for Handling Clause in Contracts

Procedure for Handling. Disputed Charges 1. If the Cardmember disputes the Statement of Account, within ninety (90) days from the Closing Date, the Cardmember may notify Amex by providing reasons and supporting documents as requested by Amex (such as charge slips or refund receipts etc.), or request Amex to retrieve the charge slip or refund slip free of charge. When ▇▇▇▇▇▇▇▇▇▇ request to retrieve the charge slip or refund slip, if the results of the investigation show that ▇▇▇▇▇▇▇▇▇▇ was indeed fraudulently charged, or the disputed charges cannot be attributed to the Cardmember, any fees for retrieving the charge slip or refund slip shall not be borne by the Cardmember regardless of whether ▇▇▇▇▇▇▇▇▇▇ has agreed to pay such fees. 2. If Cardmember decides to withhold the payment, Cardmember may, without paying additional fees, request Amex to deduct payment from the Acquirer or cash withdrawal service provider in accordance with the operational procedures of Amex, or apply for arbitration. Notwithstanding the foregoing, the Cardmember must apply for a review of the charge slip and payment deduction within ninety (90) days from the Closing Date, and may not apply for adjustment of the Statement of Account or payment deduction for any reason after the 90-day period. 3. For disputed charges for which payment is withheld, if Amex later finds that the Charge is correct or that the disputed Charge is not attributable to any fault of Amex, the Cardmember shall immediately pay such disputed Charges upon receipt of notice from Amex. 4. If a consumer dispute arises between the Cardmember and the Merchants, Amex shall provide assistance. If there is any doubt, Amex shall handle the dispute in a manner that is favourable to the consumers. ▇. ▇▇ the event an ordered product is not delivered by the Merchant or the quantity does not match, or no money was received in a cash withdrawal transaction via ATM or the amount of cash obtained was incorrect, the Cardmember shall, prepare and submit to Amex all valid supporting documents to request for deduction of the charge at least fifteen (15) working days before the end of the following periods so that Amex can submit such request to the American Express International Card Organization in a timely manner: within 120 calendar days of the network processing date; or within 120 calendar days of the earlier of the following dates (inclusive) (1) the date the Cardmember anticipates receiving the goods/ services; or (2) the date the Cardmember becomes aware that the merchant cannot provide the goods/services (but in no event be later than 540 calendar days from the network processing date. Cardmember may only apply to Amex to handle a disputed Charge once for each transaction. The American Express International Card Organization has final authority in the formulation, modification, or interpretation of disputed Charges handling procedure, and the arbitration of disputes between member institutions. As such, when the Cardmember claims a disputed charge, it does not necessarily mean that the Cardmember will receive a refund or can stop making payment on the unpaid portion of an installment payment plan. 6. If the Cardmember does not notify Amex in accordance with the procedure set out in the first paragraph hereof, such Statement of Account shall be presumed to be accurate.

Procedure for Handling. Disputed Charges 1. If the Cardmember disputes the Statement of Account, within ninety (90) days from the Closing Date, the Cardmember may notify Amex by providing reasons and supporting documents as requested by Amex (such as charge slips or refund receipts etc.), or request Amex to retrieve the charge slip or refund slip free of charge. When ▇▇▇▇▇▇▇▇▇▇ Cardmember request to retrieve the charge slip or refund slip, if the results of the investigation show that ▇▇▇▇▇▇▇▇▇▇ Cardmember was indeed fraudulently charged, or the disputed charges cannot be attributed to the Cardmember, any fees for retrieving the charge slip or refund slip shall not be borne by the Cardmember regardless of whether ▇▇▇▇▇▇▇▇▇▇ Cardmember has agreed to pay such fees. 2. If Cardmember decides to withhold the payment, Cardmember may, without paying additional fees, request Amex to deduct payment from the Acquirer or cash withdrawal service provider in accordance with the operational procedures of Amex, or apply for arbitration. Notwithstanding the foregoing, the Cardmember must apply for a review of the charge slip and payment deduction within ninety (90) days from the Closing Date, and may not apply for adjustment of the Statement of Account or payment deduction for any reason after the 90-day period. 3. For disputed charges for which payment is withheld, if Amex later finds that the Charge is correct or that the disputed Charge is not attributable to any fault of Amex, the Cardmember shall immediately pay such disputed Charges upon receipt of notice from Amex. 4. If a consumer dispute arises between the Cardmember and the Merchants, Amex shall provide assistance. If there is any doubt, Amex shall handle the dispute in a manner that is favourable to the consumers. ▇. ▇▇ the event an ordered product is not delivered by the Merchant or the quantity does not match, or no money was received in a cash withdrawal transaction via ATM or the amount of cash obtained was incorrect, the Cardmember shall, prepare and submit to Amex all valid supporting documents to request for deduction of the charge at least fifteen (15) working days before the end of the following periods so that Amex can submit such request to the American Express International Card Organization in a timely manner: within 120 calendar days of the network processing date; or within 120 calendar days of the earlier of the following dates (inclusive) (1) the date the Cardmember anticipates receiving the goods/ services; or (2) the date the Cardmember becomes aware that the merchant cannot provide the goods/services (but in no event be later than 540 calendar days from the network processing date. Cardmember may only apply to Amex to handle a disputed Charge once for each transaction. The American Express International Card Organization has final authority in the formulation, modification, or interpretation of disputed Charges handling procedure, and the arbitration of disputes between member institutions. As such, when the Cardmember claims a disputed charge, it does not necessarily mean that the Cardmember will receive a refund or can stop making payment on the unpaid portion of an installment payment plan. 6. If the Cardmember does not notify Amex in accordance with the procedure set out in the first paragraph hereof, such Statement of Account shall be presumed to be accurate.