Common use of Process Interface Manual Clause in Contracts

Process Interface Manual. a. The Process Interface Manual will: (1) Document detailed processes requiring interface between the Vendor and ACI (for example, change management process, Problem Management/Incident Management, Asset Management). Confidential Exhibit A-1 — Delivery Management Services (Cross Functional) (2) Be used by Vendor to provide the Services. (3) Identify the process interfaces. (4) Describe how ACI and Vendor will interact during the Term. (5) Document all operations procedures, Services, Equipment, and Software for which Vendor is responsible. (6) Document, using ACI-provided information Application requirements that affect Operations, along with procedural information and contact information for each Application. (7) Document procedures to be utilized by End Users for the correct use of the Services, Equipment, Software, connectivity, security, and Service Desk. Until such time as ACI and Vendor complete and ACI approve the Vendor Process Interface Manual, Vendor will use ACI’s current processes and procedures existing as of, and delivered to Vendor prior to, the Effective Date to the extent that such processes and procedures are applicable to the new operating environment. In the event that ACI does not have existing processes and procedures as of the Effective Date or such processes and procedures do not apply to the new operating environment, Vendor will document the processes and procedures for ACI’s environment existing prior to the Effective Date as required by Vendor to perform the Services. The final Vendor Process Interface Manual will supersede all prior processes and procedures unless otherwise specified. b. Vendor Responsibilities Vendor will: (1) Assign an individual to be the single point of contact to ACI for the Process Interface Manual development and maintenance. (2) Provide ACI the proposed table of contents and format for the Process Interface Manual for ACI’s review and approval. (3) Develop and provide ACI the draft Process Interface Manual, which will be customized by Vendor to reflect the process interfaces between ACI and Vendor. (4) Review ACI feedback and revise the draft Process Interface Manual to incorporate mutually agreed changes. (5) Provide the final version of the Process Interface Manual to ACI. (6) Conduct joint annual process maturity assessments, identify process inhibitors, and propose process improvements to ACI. (7) Jointly review the Process Interface Manual on an annual basis or more frequently, as required, and update and maintain the Process Interface Manual accordingly. (8) Provide appropriate Vendor employees with access to the Process Interface Manual, as required, with electronic copies provided to ACI. Confidential Exhibit A-1 — Delivery Management Services (Cross Functional) c. ACI Responsibilities ACI will: (1) Assign an individual to be the single point of contact to Vendor for the Process Interface Manual development and maintenance. (2) Review and approve the proposed table of contents and format for the Process Interface Manual. (3) Review and provide to Vendor, in writing, ACI’s comments, questions and proposed changes to the draft Process Interface Manual. (4) Acknowledge ACI’s receipt of the final version of the Process Interface Manual. (5) Identify process inhibitors and propose process improvements to Vendor, as appropriate. (6) Jointly review the Process Interface Manual on an annual basis or more frequently, as required. (7) Provide appropriate ACI employees with access to the Process Interface Manual, as required.