Process Management. Identify and implement all types of improvements to the Service in a reactive and/or proactive manner, such as: Implement front-end modifications (Attendance application used during the operations); Introduce alterations to the Audible Response Unit (ARU); Introduce modifications to the Attendance model; Draw up the Orbitall Clients requirements specification (analysis of impact and associated risks).
Appears in 2 contracts
Sources: Contact Center Services Agreement (Contax Holding CO), Contact Center Services Agreement (Contax Holding CO)