Processing Complaints Sample Clauses

Processing Complaints. When a complaint about an employee is received and further administrative action is warranted, the following procedures shall be followed: A. The immediate supervisor should acknowledge and accept the complaint and inform the complainant that the matter will be looked into. B. The immediate supervisor should confer with the employee, inform the employee of the complaint, receive the employee's explanation and, if necessary, request the complainant to come in for a conference with the employee at a time mutually agreed upon by all parties. Immediate supervisors who are unable to establish proof as to the validity of the complaint shall be prohibited from noting any such complaint in the employee's personnel file. C. Should the complainant contact a region or district office, and further administrative action is warranted, the employee shall be notified promptly. D. The use of tape recorders or other mechanical devices is expressly forbidden. E. Whenever possible, 24 hours' notice of any meeting with the work location supervising administrator to discuss a complaint from a non-supervisory person shall be given to the employees.
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Processing Complaints. With respect to the above-cited subject matter, the Employer and the Union do hereby expressly and mutually agree as follows:
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Processing Complaints. The Contractor shall receive complaints of residents of the Project and shall respond to such complaints in a prudent manner, subject to the limitations imposed by or pursuant to this Agreement. The Contractor agrees to maintain copies of any such complaints received as well as correspondence from the Contractor on behalf of the PAC and make them available for the PAC's, the Owner's, the Trustee's and Financial Security's inspection.
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Processing Complaints. Employees may process complaints about harassment through the grievance procedure, subject to following changes: (a) Where a person who is the subject of the complaint is the management representative at any step of the grievance procedure the grievance may be presented to another appropriate management representative(s); (b) Management and Union representatives in the course of investigating a complaint of harassment shall have due regard for the privacy and confidentially of any and all persons involved in the complaint; (c) An arbitrator in the determination of a complaint to harassment may take reasonable steps to protect the interest of all parties in privacy and confidentiality in this determination of procedural and evidentiary matters, subject to the requirements of fairness to all parties.
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Related to Processing Complaints

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Processing Grievances The grievant shall be granted reasonable time off with pay from regularly scheduled duty hours to process a grievance, provided that the time off will be devoted to the prompt and efficient investigation and handling of grievances, subject to the following: Neither a grievant nor a grievant's representative who is a Court employee shall suffer any lost pay for attending any regularly scheduled grievance hearing required by the procedure herein set forth. A. A grievant and a grievant's representative shall notify their supervisor as soon as possible of scheduled grievance hearings and of any changes in the time or date of scheduled hearings in which they must participate. B. In no event shall a grievant be represented by more than one Court employee at a grievance hearing.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.