Product Availability and Technical Support Clause Samples

The 'Product Availability and Technical Support' clause defines the obligations of the provider to ensure that products are accessible and that technical assistance is available to the customer. Typically, this clause outlines the expected uptime or delivery timelines for products, as well as the channels and hours during which technical support can be accessed, such as phone, email, or online chat. Its core function is to set clear expectations regarding product access and support, thereby minimizing misunderstandings and ensuring that customers receive timely help when issues arise.
Product Availability and Technical Support. ‌ 5.1 Janison will use all reasonable endeavours to ensure that any online version of the Product provided via the Secondary QATs Website are available for use by a Registered School during the published release period. 5.2 Janison will use all reasonable endeavours to ensure that Support Materials that are required to deliver the Exam Assessment Tasks and Non-Exam Assessment Tasks and other administrative instructions or protocols on how to use the Product, are available for use by a Registered School following their purchase of the selected QATs Products. 5.3 A Registered School may contact QATS Customer Service if they require any
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Product Availability and Technical Support. 2.1 Janison will use all reasonable endeavours to ensure that any online version of the Product and Product Platform are available for use by a Registered School during the Access Period. 2.2 A Registered School may contact ICAS Assessments Customer Service to seek technical support during Usual Business Hours.
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Product Availability and Technical Support. 2.1 EATS will use all reasonable endeavours to ensure that any online version of the Product and Product Platform are available for use by a Registered School during the Access Period. 2.2 A Registered School may contact EATS Customer Service to seek technical support during Usual Business Hours.
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Product Availability and Technical Support. 5.1 Janison will use all reasonable commercial endeavours to ensure that online version of the Product provided is available for use by a Registered School during the published release period. 5.2 Janison will use all reasonable commercial endeavours to ensure that Support Materials that are required to deliver the Exam Assessment Tasks and Non-Exam Assessment Tasks and other administrative instructions or protocols on how to use the Product, are available for use by a Registered School following their purchase of the selected QATs Products. 5.3 A Registered School may contact QATS Customer Service if they require any support during usual business hours.
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Related to Product Availability and Technical Support

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • SHOP DRAWINGS, PRODUCT DATA AND SAMPLES 4.12.1 Shop Drawings are drawings, diagrams, schedules and other, data specially prepared for the Work by the Contractor or any Subcontractor, manufacturer, supplier or distributor to illustrate some portion of the Work. 4.12.2 Product Data are illustrations, standard schedules, performance charts, instructions, brochures, diagrams and other information furnished by the Contractor to illustrate a material, product or system for some portion of the Work. 4.12.3 Samples are physical examples which illustrate materials, equipment or workmanship and establish standards by which the Work will be judged. 4.12.4 The Contractor shall review, approve and submit, with reasonable promptness and in such sequence as to cause no delay in the Work or in the work of the State or any separate contractor, all Shop Drawings, Product Data and Samples required by the Contract Documents. 4.12.5 By approving and submitting Shop Drawings, Product Data and Samples, the Contractor represents that he / she has determined and verified all materials, field measurements, and field construction criteria related thereto, or will do so, and that he / she has checked and coordinated the information contained within such submittals with the requirements of the Work and of the Contract Documents. 4.12.6 The Contractor shall not be relieved of responsibility for any deviation from the requirements of the Contract Documents by the Architect's approval of Shop Drawings, Product Data or Samples under Subparagraph 2.2.7 of these General Conditions unless the Contractor has specifically informed the Architect and the State in writing of such deviation at the time of sub- mission and the Architect and the State has given written approval to the specific deviation. The Contractor shall not be relieved from responsibility for errors or omissions in the Shop Drawings, Product Data or Samples by the Architect's approval thereof. 4.12.7 The Contractor shall direct specific attention, in writing or on resubmitted Shop Drawings, Product Data or Samples, to revisions other than those requested by the Architect on previous submittals. 4.12.8 No portion of the Work requiring submission of a Shop Drawing, Product Data or Sample shall be commenced until the submittal has been approved by the Architect as provided in Subparagraph 2.2.7 of these General Conditions. All such portions of the Work shall be in accordance with approved submittals.

  • PRODUCT MANUFACTURER'S SUPPLIERS Only those dealers/distributors listed by the manufacturer will be considered authorized to act on behalf of the Product Manufacturer.