PRODUCT LIFECYCLE POLICY Clause Samples

PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers ten (10) years of support from the general availability of a new Major Release, divided into two distinct phases: Production Support and Extended Support.  Production Support is eight (8) years from general availability of a Major Release. The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Maintenance updates and Error corrections will be made to the latest Minor Release and Minor Sustained Release only, while security vulnerability resolutions will be made to supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release, and Minor Sustained Releases will be supported through the end of the Production Support period.  Extended Support is two (2) years following the end of Production Support. The Extended Support phase supports product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may be made available. In the event that Production Support for a release would normally expire and no later release has been made generally available, support for the old release will be extended until such a time as a new release is made generally available to those receiving Support Services. In the event that support for a Product release would normally expire and no further Product releases are planned, the Product may be end-of-lifed (EOL). The decision to end-of-life any Product will be announced twelve (12) months ahead of the date that support for all releases of any Product will no longer be available or supported.
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PRODUCT LIFECYCLE POLICY. 3.1. The Support & Maintenance Services for Autoline Drive include the development of new Releases from time to time. 3.2. In order to maintain a high standard of reliability, Keyloop encourages the adoption of the Current Release by all Clients. Client agrees to ensure that at all times it is using either the Current Release of the applicable Version of Autoline Drive, or the immediately preceding Release. Keyloop may suspend or withdraw provision of Support & Maintenance Services in relation to Older Releases. 3.3. No additional licence fee is payable for new Releases of the Version of Autoline Drive specified in the Quotation. In circumstances where implementation of a new Release can be effected remotely (including by means of Keyloop’s online training tools) without a requirement for Keyloop personnel to attend at Client site, no charges will be payable by Client for implementation of the new Release. In circumstances where onsite presence by Keyloop personnel at Client site is technically required or is requested by Client for the implementation of a new Release, such Services will be chargeable at the rate agreed by the Parties or at Keyloop’s then current rate.
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PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers support beginning from the Java Major Release Date, divided into two distinct phases: Production Support and Extended Support. • The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Security vulnerability resolutions will be made to supported Major releases and the latest Minor Release only, while Maintenance updates and Error corrections will be made to supported Major and supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release. • The Extended Support phase supports Product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may, at Azul’s sole discretion, be made available. A Product is deemed end-of-life (EOL) at the end of the Extended Support phase. Each Major Release for a given Product is designated as Long Term Support (LTS), Medium Term Support (MTS), or Short Term Support (STS) as detailed at ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/support/product_releases/ with the following Production Support and Extended Support periods:
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PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers support beginning from the Java Major Release Date, divided into two distinct phases: Production Support and Extended Support. * The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Security vulnerability resolutions will be made to supported Major releases and the latest Minor Release only, while Maintenance updates and Error corrections will be made to supported Major and supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release. * The Extended Support phase supports Product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may, at Azul's sole discretion, be made available. A Product is deemed end-of-life (EOL) at the end of the Extended Support phase. Each Major Release for a given Product is designated as Long Term Support (LTS), Medium Term Support (MTS), or Short Term Support (STS) as detailed at ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇ /support/product_releases/ with the following Production Support and Extended Support periods: Lifecycle Production Support Extended Support (from the Java Major Release Date) (from the end of Production Support) LTS 8 years 2 years MTS 1.5 years (from general 1 year availability of next LTS release) STS 1 year 6 months 8. DESIGNATED SUPPORT CONTACTS Customer may only contact Azul through Customer's Designated Support Contacts. Customer may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer. Azul will provide Support Services to Customers solely by communicating during the hours of coverage with the individual Designated Support Contact(s) appointed by Customer. Customer may change the Designated Support Contacts by notifying Azul in writing. Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS Standard Premium 1 to 50 2 2 5...
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