PRODUCT SUPPORT PACKAGE Clause Samples
The PRODUCT SUPPORT PACKAGE clause defines the scope and terms under which support services are provided for a product. Typically, this clause outlines the types of support included, such as technical assistance, software updates, or maintenance, and may specify response times, support channels, and any limitations or exclusions. By clearly delineating the support obligations and expectations, this clause ensures that both parties understand the level of service to be provided, thereby reducing misunderstandings and helping to resolve issues efficiently.
PRODUCT SUPPORT PACKAGE. Embraer shall supply to Buyer the Product Support Package described in Article 2 of Attachment “B” hereto, which includes Embraer’s spare parts policy, the Technical Publications and the Services.
PRODUCT SUPPORT PACKAGE. 13 14. ASSIGNMENT................................................... 13 15.
PRODUCT SUPPORT PACKAGE.
2.1. MATERIAL SUPPORT
2.1.1. SPARES POLICY Embraer guarantees the supply of spare parts, ground support equipment and tooling, except engines and their accessories, hereinafter referred to as "Spare(s)", for the Aircraft for a period of ten (10) years after production of the last aircraft of the same type. Such Spares shall be supplied according to the prevailing availability, sale conditions, delivery schedule and effective price on the date of acceptance by Embraer of a purchase order placed by Buyer or Buyer’s Customer for any of such items. The Spares may be supplied either by Embraer in Brazil or through its subsidiaries or
EX. 1 EXHIBIT 1 – LIST OF [*] TECHNICAL PUBLICATIONS
2.1.2. RSPL Upon Buyer’s or Buyer’s Customers' request, Embraer shall present to Buyer or Buyer’s Customer a recommended Spare provisioning list (the "RSPL"). The objective of the RSPL is to provide Buyer’s Customers with a detailed list of Spares and respective quantities that will be necessary to support the initial operation and maintenance of the Aircraft by Buyer’s Customers. Such recommendation will be based on the experience of Embraer and on the operational parameters established by Buyer’s Customers. Embraer will provide a qualified team to attend pre-provisioning conferences as necessary to discuss Buyer’s Customers’ requirements and the RSPL as well as any available spare parts support programs offered by Embraer. Such meeting shall be held at a mutually agreed upon place and time, but in no event less than [*].
PRODUCT SUPPORT PACKAGE. There will not be any product support package to be provided by Embraer under this Agreement with relation to the [*] Aircraft, except the following:
PRODUCT SUPPORT PACKAGE