Common use of Product Updates and System Upgrades Clause in Contracts

Product Updates and System Upgrades. The Contractor shall provide product updates for the Software Programs, including new features and system updates. Updates shall include, but are not limited to, fixes for program errors, malfunctions and bugs, software enhancements and new features released during the term of the Contract period. Product updates will not include the release of products designated as “new products” for which Contractor charges a separate license fee. Contractor shall provide software updates, which include programming and implementation support of any changes in the application software to maintain compatibility with upgrades of the County’s operating environment to a new version of the Microsoft network, database server and operating systems. Changes outside normal Microsoft product updates are not included. The County must notify the Contractor in advance of a system upgrade so that appropriate testing and scheduling of staff time can be completed. A minimum of 30 days notice is required for such upgrade projects. If the County makes a change to the operating environment without such notification, any work required by the Contractor to update the application software is subject to professional service charges at standard Contractor published rates. Contractor’s system upgrade responsibilities include coordination with the County for the purchase and installation of any digital certificate required for authentication and security, which the County requests for the CAMS applications. The Contractor will furnish, install, integrate and test periodic software upgrades to the Software Programs. All upgrades/fixes will be reviewed by the County’s Project Manager to determine readiness and impact on other areas prior to implementation in the production environment. The County’s Project Manager and the Contractor will coordinate all proposed software upgrade or fixes and determine the best course of action for implementing these changes. Software Program upgrades will generally be completed during normal business hours. Upon County’s request, special arrangements for testing during non- business hours and weekends may be scheduled to avoid a disruption in normal business operations.

Product Updates and System Upgrades. The Contractor shall provide product updates for the Software Programs, including new features and system updates. Updates shall include, but are not limited to, fixes for program errors, malfunctions and bugs, software enhancements and new features released during the term of the Contract period. Product updates will not include the release of products designated as “new products” for which Contractor charges a separate license fee. Contractor shall provide software updates, which include programming and implementation support of any changes in the application software to maintain compatibility with upgrades of the County’s operating environment to a new version of the Microsoft network, database server and operating systems. Changes outside normal Microsoft product updates are not included. The County must notify the Contractor in advance of a system upgrade so that appropriate testing and scheduling of staff time can be completed. A minimum of 30 days days’ notice is required for such upgrade projects. If the County makes a change to the operating environment without such notification, any work required by the Contractor to update the application software is subject to professional service charges at standard Contractor published rates. Contractor’s system upgrade responsibilities include coordination with the County for the purchase and installation of any digital certificate required for authentication and security, which the County requests for the CAMS applications. The Contractor will furnish, install, integrate and test periodic software upgrades to the Software Programs. All upgrades/fixes will be reviewed by the County’s Project Manager to determine readiness and impact on other areas prior to implementation in the production environment. The County’s Project Manager and the Contractor will coordinate all proposed software upgrade or fixes and determine the best course of action for implementing these changes. Software Program upgrades will generally be completed during normal business hours. Upon County’s request, special arrangements for testing during non- non-business hours and weekends may be scheduled to avoid a disruption in normal business operations.