Common use of Program Personnel Clause in Contracts

Program Personnel. StorageNetworks Responsibilities . StorageNetworks shall provide a Global Services Program Manager to manage and coordinate the implementation of StorageNetworks' infrastructure and storage service delivery capability at GDCs. The Global Services Program Manager will be the primary point of contact at StorageNetworks for operational issues including taking space, coordinating build-out, establishing the customer care interface between GlobalCenter and StorageNetworks' Customer Support Center and supporting the Service delivery to each customer and shall have an appropriate level of authority to evaluate and resolve any deployment and service-affecting issues within any GDC. . In addition to the Program Manager, StorageNetworks shall provide an Alliance Manager to: serve as marketing/sales/relationship liaison between the StorageNetworks and GlobalCenter sales forces and management; develop StorageNetworks sales programs to target both new prospects and existing customer accounts; support the preparation of proposals for the Services; plan and conduct Customer and executive visits; coordinate with the StorageNetworks Global Services Program Manager. . StorageNetworks shall provide GlobalCenter with regional, national and international points of contact to administer effectively the GlobalCenter operations relationship. GLOBALCENTER RESPONSIBILITIES . GlobalCenter will designate a Program Manager as the primary point of contact for StorageNetworks to address all operations and facility issues on a global basis. This person will have an appropriate level of authority to evaluate and resolve any deployment and service-affecting issues within each individual data centers. . GlobalCenter will assign a person responsible for assisting StorageNetworks in developing a joint operations training program and subsequent deployment of the training program to GlobalCenter personnel.