Proposal Development, Order, and Invoice Process. Describe your company’s proposal development, order, and invoice process. Purchase orders may be sent to Lenovo through Authorized Resellers (if working with the customer indirect) or direct to Lenovo through a Lenovo-hosted customer web catalog, the Lenovo order desk email, or an email to the sales team. Once an order is confirmed, either direct through Lenovo or indirect through a partner, Lenovo will generate a Lenovo Order Number tying the order to the customer or partner PO. Once a Lenovo Order Number has been issued, Lenovo's fulfillment team will provide estimated shipping dates through either the Lenovo-hosted Order Visibility Portal (OVP) or through daily order reports sent to the customer. If ordered indirectly through a Lenovo partner, the partner may have additional confirmation options including their order number and shipping status. When a Lenovo order ships, the customer is notified of shipping and tracking numbers are available through the Lenovo OVP and reports generated from OVP. If any delays are impacting the estimate shipping times, the sales team will contact the customer to relay any information or options.
Appears in 2 contracts
Sources: Master Cooperative Purchasing Agreement, Master Cooperative Purchasing Agreement