Customer Service Department Clause Samples
The Customer Service Department clause defines the establishment and responsibilities of a designated team or unit within an organization tasked with handling customer inquiries, complaints, and support requests. Typically, this clause outlines the department's operating hours, communication channels (such as phone, email, or online chat), and the expected response times for addressing customer issues. Its core practical function is to ensure that customers have a clear and reliable point of contact for assistance, thereby improving customer satisfaction and resolving problems efficiently.
Customer Service Department. Wholesaler will provide the MMCAP Infuse Participating Facilities access to the Wholesaler’s customer service department, which at a minimum, consists of the following:
1. Customer support centralized in two national call centers located in Radcliff, Kentucky and Little Rock, Arkansas.
Customer Service Department. ART's Customer Service Department shall be available to assist Purchaser with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all Purchaser service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to Purchaser or enabling Purchaser to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. In addition to our corporate headquarters, showrooms and manufacturing facility, Allseating holds an international sales and support presence throughout North and South America. We also have sales presence in the Middle East and Asia. Allseating ships aprox 6000 chairs per month out of it's manufacturing facility in Mississauga Ontario. We have presence in 10 showrooms across the US and Canada. Our sales force consists of the Vice President of Sales located in Ontario, 4 Regional Sales Directors with 1 located in Ontario, 1 in Atlanta, 1 in Houston, and 1 in Wisconsin, 7 Canadian Sales Representatives covering all provinces, 74 Us Sales Representatives covering all US States and just under 1000 open dealers. Our head office customer service and warranty team is available from 8:30 am until 5:30 pm Monday through Friday through our toll free customer service direct line as well as via our live chat on our web site. Our Sales Directors and many of our Sales Representatives are available for extended hours and on the weekends via direct cell phone or email service. Our rep locator on our web site at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/replocator allows users to search by state or province for contact information for the Rep nearest them. Our customer service team / Sales Support, is comprised of 6 Sales Support Reps (CSR) and one Manager. One CSR is also responsible for all health care orders and another for all GSA orders. Each CSR has a defined territory and group of Sales Reps that they are responsible for. While any CSR can respond to general questions and has knowledge of all our contracts, the Territory CSR will have intimate knowledge of the customers within their assigned territory. Our CSR's receive bonuses based on assisting their territory sales reps in achieving their sales goals, so have a vested interest in ensuring all customers have the best customer service experience possible. Sales Support will respond to emails or phone calls within 24 hours of receipt. The Sales Support team will process orders, ensure accurate information on the production order, discuss and advise the client in writing if any discrepancies exist,...
Customer Service Department. Wholesaler will provide the MMCAP Participating Facilities access to the Wholesaler’s customer service department, which at a minimum, consists of the following:
a. Customer support centralized in two national call centers located in Radcliff, Kentucky and Little Rock, Arkansas.
b. Cardinal Health’s overseas call center may be used only for business continuity situations, unless approved in writing by MMCAP. Cardinal Health will provide prompt notice of any overseas call center use and will provide a monthly report to MMCAP detailing the number of calls going to the overseas call center.
c. Access to customer service representatives with principal responsibilities in the areas of order entry, Drop Shipment ordering, stocking issues, and general customer service requests.
d. Customer service hours of operation are 7:30 a.m. – 8:00 p.m. (Eastern Standard Time) Monday through Friday (excluding the following national holidays: Christmas, New Years Day, Thanksgiving Day, Memorial Day, the Fourth of July, and Labor Day).
e. Wholesaler’s customer service can be reached toll free at ▇▇▇-▇▇▇-▇▇▇▇, by fax at ▇▇▇-▇▇▇-▇▇▇▇, or by e-mail at ▇▇▇-▇_▇▇▇_▇_▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
f. Technical support is available 24 hours a day, 7 days a week. Technical support for ▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ Express can be reached toll free by calling ▇▇▇-▇▇▇-▇▇▇▇.
g. Customers may use Wholesaler’s TeleServe (866.958.2200) ordering/stock check application. TeleServe is available 24 hours a day/7 days a week. Customers can use this valuable tool to place orders for products, check stock status/item availability, and receive real-time confirmation of product allocation. TeleServe allows purchasers to perform these functions hands-free through the voice-activated feature.
h. Emergency Call Procedures are for life critical emergency situations only that require product before the Next Scheduled Delivery Day:
1). During normal business hours (Monday-Friday 7:30 am to 8:00 pm Eastern Standard Time), call customer service at ▇▇▇-▇▇▇-▇▇▇▇.
2). Outside normal business hours, please call ▇▇▇-▇▇▇-▇▇▇▇. An answering service representative will take the message and a Cardinal Health employee will promptly return the call. MMCAP Participating Facilities will need to provide their servicing distribution center name, account name and number, a contact name, and a call back phone number available.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Federal Contracts Corp will have two full-time dedicated staff to be available during normal business hours to assist with quotations and sales-related questions. Normal business hours will be Monday through Friday 8am to 5pm Eastern Standard Time. These staff members can coordinate with Equalis members to assist with after-sales questions. Their role will include helping, as needed and direct the Equalis member to the extensive Terramac dealer network which is trained to support the product both over the phone and through their mobile support teams.
Customer Service Department. Purchase Order and Sales Contact Email 2 2 Purchase Order and Sales Contact Phone 2 3 Company Website 2 4 Entity D/B/A's and Assumed Names 5 Primary Address 2 6 Primary Address City 7 Primary Address State 2 8 Primary Address Zip 9 Search Words Identifying Vendor 0 Certification of Vendor Residency (Required by the State of Texas)
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. ▇▇▇▇▇▇ Capital Corporation provides 3 customer service representatives that operate from 10 am ET to 8:30 ET pm.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service Our Customer Service team provides comprehensive, geographically based, and focused service, order fulfillment and processing from our North American HQ in Illinois. We carry some stock of products at production facilities in Utah, Michigan, and Montreal as well. The team is comprised of dedicated Gerflor employees and provides service throughout North American business hours.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service Our nation-wide customer service department consists of 25+ dedicated customer service representatives located at offices located throughout the US (Canton, MA, Lombard, IL, Salt Lake City, UT and Chino, CA). All customer service representatives are direct employees who work directly for Sika Corp in our Target Market - Roofing. Team members are available between 7AM and 5PM local times.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. A. School Specialty has more than 130 Customer Care Advocates in our three service centers that are owned by our company. A. Greenville, WI, Lombard, IL, and Mansfield, OH. Our hours of operations are 7:00AM – 5:00PM Central Standard Time. B. Online resources and tools are available 24 hours a day, 7 days a week. Customers can place orders, change or cancel orders, obtain tracking information, request order documentation, report incomplete, missing, or damaged product and much more! To view the website to see the various services, please visit ▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ C. For orders requiring installation services, we have five project management teams employed directly by School Specialty totaling 35 associates that are located in Mansfield, OH, that are responsible for every aspect of the orders once they are in-house from order entry to final punch list sign-off including resolving warranty or after final install issues. Our hour of operation is 7:00 – 5:00 EST; however, during back-to-school season, our project management teams are available much beyond our standard operating hours.