Proposal of a Corrective Action Plan. In addition to the processes set forth in the Term Contract (e.g., service level agreements), if the Customer or the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Customer or the Department will notify the Contractor. The correction must be made within a timeframe specified by the Customer or the Department. The Contractor must provide the Customer or the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Customer or the Department.
Appears in 251 contracts
Sources: Information Technology Staff Augmentation Services Contract, State Term Contract for Information Technology Staff Augmentation Services, State Term Contract for Information Technology Staff Augmentation Services