Common use of Provision of Subscription Services Clause in Contracts

Provision of Subscription Services. 8.1 The Company shall, during the Subscription Term, provide the Subscription Services and make the Documentation available to the Customer on and subject to the terms of the Contract. 8.2 The Company shall use commercially reasonable endeavours to ensure annual Uptime Percentage of at least 99%, except for: 8.2.1 planned maintenance carried out during the maintenance window of 10.00 pm to 2.00 am UK time; and 8.2.2 unscheduled maintenance performed outside Normal Business Hours, provided that the Company has used reasonable endeavours to give the Customer at least 6 Normal Business Hours' notice in advance. 8.3 The Company will, as part of the Subscription Services, provide the Customer with the Company’s standard customer technical support services (provided via landline, email and livechat facilities) during Normal Business Hours in accordance with the Company’s general support services policy in effect at the relevant time. The Company may change its support services policy in its sole and absolute discretion from time to time.

Provision of Subscription Services. 8.1 The Company shall, during the Subscription Term, provide the Subscription Services and make the Documentation available to the Customer on and subject to the terms of the Contract.Contract.‌ 8.2 The Company shall use commercially reasonable endeavours to ensure annual Uptime Percentage of at least 99%, except for: 8.2.1 planned maintenance carried out during the maintenance window of 10.00 pm to 2.00 am UK time; and 8.2.2 unscheduled maintenance performed outside Normal Business Hours, provided that the Company has used reasonable endeavours to give the Customer at least 6 Normal Business Hours' notice in advance. 8.3 The Company will, as part of the Subscription Services, provide the Customer with the Company’s standard customer technical support services (provided via landline, email and livechat facilities) during Normal Business Hours in accordance with the Company’s general support services policy in effect at the relevant time. The Company may change its support services policy in its sole and absolute discretion from time to time.