Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide Customer with Support Services in accordance with the applicable Support Services Policy and the Subscription Level purchased by Customer. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.
Appears in 12 contracts
Sources: Cloud Services Agreement, Software Subscription Agreement, Elastic Cloud Services Subscription Agreement