QUALIFICATIONS REQUIREMENTS. Contractor’s Junior Help Desk/Call Center Technician (JHD/CCT) must have the following Certifications: a. A+ Certified Hardware Technician. b. Microsoft Certified Systems Engineer (MCSE) Certification for Windows XP or Windows 7. c. College Degree (AA or AS). d. Proficient in all Microsoft programs: Word, Excel, PowerPoint, Access, and Microsoft Outlook (2007 and older versions). Note: Copies of certifications for A+ Certified Hardware Technician, MCSE for (Windows XP or Windows 7), and college degree must be available for review by County.
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Sources: Subordinate Contract, Subordinate Contract Ma 060 14012227, Subordinate Contract