Quality Assurance for Service Providers Clause Samples

Quality Assurance for Service Providers. The Contractor will implement processes and supporting measures and operate Quality Assurance across the Integrated Services to improve mission aligned IT service quality. The Contractor will employ a Quality Assurance (QA) program, tools, and processes as approved by the Government. The Contractor shall develop and employ a Quality Assurance program, designed to promote performance of the Services to optimize Overall Program Measures and EITS mission results. Contractor will focus on measuring and improving quality, reliability, speed, cost- effectiveness, security, the customer experience, and Customer satisfaction. The Contractor shall design, document, implement, and maintain procedures, processes, and measurements in the SMM for all Quality Assurance activities across the Integrated Services. Contractor shall verify and document ongoing compliance with the Quality Assurance program, procedures, and standards by the Integrated Service Providers. The Contractor shall test results, validate test results, determine level of improvement and report findings to the Government.
View Source
Quality Assurance for Service Providers. The Contractor will implement and operate Quality Assurance across the Integrated Services to improve mission aligned IT service quality. The Contractor will employ a Quality Assurance (QA) program, tools, and processes as approved by the Government. Contractor shall develop and employ a Quality Assurance program, designed to promote performance of the Services to optimize Overall Program Measures and EITS mission results. Contractor will focus on measuring and improving quality, reliability, speed, cost- effectiveness, security, the customer experience and Customer satisfaction. Contractor shall design, document, implement and maintain procedures, processes and measurements in the SMM for all Quality Assurance activities across the Integrated Services. Contractor shall verify and document ongoing compliance with the Quality Assurance program, procedures, and standards by the Integrated Service Providers. Contractor shall create a Quality Assurance Plan that outlines the elements and planned execution of the proposed Quality Assurance program. Contractor shall provide oversight and validate implementation of quality improvement changes by the Integrated Service Providers, as documented in the Quality Assurance Plan. Contractor shall test results, validate test results, determine level of improvement and report findings at least monthly to the Government.
View Source

Related to Quality Assurance for Service Providers

  • Quality Assurance Program An employee shall be entitled to leave of absence without loss of earnings from her or his regularly scheduled working hours for the purpose of writing examinations required by the College of Nurses of Ontario arising out of the Quality Assurance Program.

  • Stock Plan Administration Service Providers The Company transfers participant data to ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, an independent service provider based in the United States, which assists the Company with the implementation, administration and management of the Plan. In the future, the Company may select a different service provider and share the Participant’s data with another company that serves in a similar manner. The Company’s service provider will open an account for the Participant to receive and trade Shares. The Participant will be asked to agree on separate terms and data processing practices with the service provider, which is a condition to the Participant’s ability to participate in the Plan.

  • Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by VarTec for resale pursuant to the Resale Attachment, upon request by VarTec, Verizon will establish an arrangement that will permit VarTec to route the VarTec Customer’s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by VarTec. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by VarTec and a mutually agreed-upon schedule. This routing arrangement will be implemented at VarTec's expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, VarTec will be responsible for ongoing monthly and/or usage charges for the routing arrangement. VarTec shall arrange, at its own expense, the trunking and other facilities required to transport traffic to VarTec’s selected provider of operator and directory assistance services.

  • Quality Assurance The parties endorse the underlying principles of the Company’s Quality Management System, which seeks to ensure that its services are provided in a manner which best conforms to the requirements of the contract with its customer. This requires the Company to establish and maintain, implement, train and continuously improve its procedures and processes, and the employees to follow the procedures, document their compliance and participate in the improvement process. In particular, this will require employees to regularly and reliably fill out documentation and checklists to signify that work has been carried out in accordance with the customer’s specific requirements. Where necessary, training will be provided in these activities.

  • Contractor Services Emerald has contracted, on an exclusive basis, with official contractors to provide certain services for the Event. Service companies other than the official contractors will not be allowed to perform any of these exclusive services. Non-exclusive services may be performed by exhibitor-appointed contractors (“EACs”) within certain guidelines. Please refer to the Exhibitor Service Manual for a listing of exclusive services and EAC guidelines.