Common use of Quality Control Systems Clause in Contracts

Quality Control Systems. All of Fugro’s management processes and procedures meet or exceed ISO9001:2008 standards for quality project management, a very rigorous, industry-based standard, which requires annual audit and certification compliance with project management processes and procedures. All procedures that will be used in the completion of this project have been documented and are audited in accordance with ISO9001:2008 project management requirements. Fugro’s investment in these quality management standards is designed to ensure that product quality and project metrics (i.e. schedule, performance) are rigorously evaluated and maintained throughout every stage of the project’s lifecycle. Each of our key personnel listed for this project are responsible for defining and communicating quality procedures and standards within their departments, and ensuring that their staff take the appropriate steps to monitor and maintain quality during every phase, from data acquisition through production and final delivery. In a business where technology and the associated production processes are constantly changing and improving, it is imperative that procedures, forms, and metrics are constantly reviewed and updated. The following bullets are key components to Fugro’s quality management system that will be an integral part of Fugro’s approach to this project.  Criteria for Remedial Action - Production processes are based on decades of successful completion of projects and contain elements that have been incorporated in response to both internal and customer specified requests. Anytime a new specification or new production process is introduced, the criteria for remedial action must be reviewed and modified to reflect a change in approach. The Fugro team will work with the RCMPO to identify any specific requirements where criteria must be added or modified to ensure the success of this project.  Remedial Actions - Any quality issue is of immediate concern and must be mitigated at the earliest possible opportunity in order to maintain the project’s production schedule. The quality management system has procedures that are part of the project management process to verify that the project plan has addressed all of the project’s specifications, which eliminates many quality-related issues as the project progresses. The RCMPO will be an integral part of the planning process and will have input into the quality control routines that must be part of plan for imagery production using any of the selected digital imagery sensors.  Verification Criteria - The quality management system contains an array of metrics which are used to monitor cycle times for each production process as well as time expended for rework. These existing tools will provide a means to verify that the quality issue has been successfully mitigated. The level of inspection can also be varied throughout the life of the project in response to different issues that may arise.  Notification - Every large-scale, digital land base mapping effort presents challenges and contains minor technical issues that must be addressed. Technical staff members will evaluate and solve an array of problems that will occur throughout the life of any project and will document the nature of the problem and the process used to resolve the problem. In the vast majority of these cases, the quality of the end product is not affected and the delivery schedule is not disrupted. Open communication is a key element of Fugro’s procedure for project management and the RCMPO will be immediately informed of any quality issues that will affect the project schedule. Fugro is committed to the delivery of data products that meet all aspects of the project specifications for quality and accuracy.  Commitment to Quality - Each aspect of Fugro’s quality management plan addresses issues that affect the project schedule as opposed to the quality of the resulting products. Fugro is committed to providing the RCMPO with products that are of the highest possible standards regardless of any issues that may arise. Therefore, the RCMPO may be assured that any products that are delivered will be fully supported and any product found to be deficient at any time in the future will be corrected or replaced.