Common use of Quality Management Program Clause in Contracts

Quality Management Program. See Section 4 “Other Contractual Requirements” for more details, requirements, and performance measures The scope of this Contract includes the requirement for a Quality Management Program established by the Contractor as a minimum framework for the Contractor for self-monitoring, self-evaluation, and self-reporting. The Contractor’s Quality Management Program requires a continuous process of self-monitoring and self-evaluation of performance. The expectation is all performance failures will be identified and addressed by the Contractor without Department involvement. When performance failures are identified, the Contractor is expected to correct the failures and review its Operations Plan and Quality Management Plan to determine changes needed to prevent additional performance failures. The Contractor is expected to document all changes and make all documentation available to the Department for review upon request. The Quality Management Program should include a system of checks and balances for the Contractor to validate their operations and provide a consistent and baseline approach to Quality Management practices to ensure compliance with all Contract performance measures. The Quality Management Program should identify the individuals responsible for quality control measures and specific actions that are used to ensure quality results. Quality Management consists of three primary components: Quality Checks, Quality Control Reviews (Back Checks), and Quality Assurance Reviews (Process Reviews).