Common use of QUALITY OF PERFORMANCE OF CONTRACTOR Clause in Contracts

QUALITY OF PERFORMANCE OF CONTRACTOR. It is the intent of this Agreement to ensure that the Contractor provides a high-quality level of Solid Waste and Recycling Collection services. To this end, all complaints received by the Department, and reported to the Contractor shall be promptly resolved pursuant to the provisions of Section 18 of this Agreement. Complaints shall not include customer informational requests or Recycling Container requests. The Contract Administrator may levy an initial fine of a 1. Throwing of Garbage Cans or Recycling Containers. 2. Failure to collect Recyclable Materials, Solid Waste, or Vegetative Waste on schedule. 3. Failure to replace Garbage Cans, Containers and Recycling Containers to 4. Failure to provide the Department, in a timely manner, any reports, documents, or information required by this Agreement. 5. Charging a customer for the disposal of Recyclables unless the County charges a tipping fee at the Materials Recycling Facility.