Common use of Questions and Disputes Clause in Contracts

Questions and Disputes. a) ALL QUESTIONS AND DISPUTES ABOUT Revela TRANSACTIONS MUST BE DIRECTED TO US (Revela, INC) AND TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. b) We will not mail you a written statement listing transactions made from your linked account involving your username and password, but such information will be available at the Site. If you have any questions about a transaction call us at ▇▇▇-▇▇▇-▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇, or write us at Revela ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇ Detroit, MI 48226 c) IF YOUR MEMBER ID OR PASSWORD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or emailing us at the phone number or address stated above, Also, notify us and your financial institution as soon as you can if you think your statement is wrong or if you need more information about a transaction listed on the statement. We must hear from you no later than ninety (90) days after the bank sent you the FIRST statement on which the problem or error appeared. You must tell us your name and account number. In addition, you must describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. You also must tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. d) We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your linked account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. e) If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Questions and Disputes. a) ALL QUESTIONS AND DISPUTES ABOUT Revela TRANSACTIONS MUST BE DIRECTED TO US (Revela, INC) AND TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. b) We will not mail you a written statement listing transactions made from your linked account involving your username and password, but such information will be available at the Site. If you have any questions about a transaction call us at (▇▇▇-) ▇▇▇-▇▇▇▇ or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇, or write us at Revela ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇ Detroit▇▇▇▇▇▇▇, MI 48226▇▇ ▇▇▇▇▇ c) IF YOUR MEMBER ID OR PASSWORD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or emailing us at the phone number or address stated above, Also, notify us and your financial institution as soon as you can if you think your statement is wrong or if you need more information about a transaction listed on the statement. We must hear from you no later than ninety (90) days after the bank sent you the FIRST statement on which the problem or error appeared. You must tell us your name and account number. In addition, you must describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. You also must tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. d) We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your linked account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. e) If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.