Queue Recording. The administrator can set the percentage of calls that will be recorded on the queue from 0% to 100% You can choose to record both caller and agent, just agent or just caller. You can also give the customer the option to opt out of being recorded. These recordings are stored and are accessible from within the Call Recording platform. The queue information as well as the caller CLI and agent ID is stored in the metadata. Please note. Call recording cannot be set at a queue level on outbound calls.
Appears in 3 contracts
Sources: Definitions and Interpretation Agreement, Cloud Voice Services Agreement, Cloud Voice Services Agreement