Recognition and Reward. Recognition is a critical component in fostering and reinforcing a culture of service excellence. The parties will work to Metrics and Measurement. Service quality should be measured and given appropriate weight to reach and main- tain superior service at all levels of the Orientation and Training. The service training program will continue to be delivered as needed at a regional,
Appears in 5 contracts
Sources: Collective Bargaining Agreement, National Agreement, National Agreement