Recovery Time Objectives. 9.3.1 Because the first priority during a Disaster is to ensure the protection of life and property and the second priority is for the Disaster to conclude quickly, a Disaster is divided into two periods: “active disaster time” and “disaster recovery time”. (i) Active disaster time refers to the time when there is significant danger to personnel or property. (ii) Disaster recovery time refers to the time after active time before the Solution is again meeting its defined service levels under this Schedule. 9.3.2 RTOs refer to the maximum amount of time that the Solution may spend in disaster recovery time. 9.3.3 The Supplier will use Commercially Reasonable Efforts to ensure each online component of the Solution meets its RTO 100% of the time, based on the “Target RTO” shown in the table below.
Appears in 3 contracts
Sources: Service Agreement, Supply Agreement, Supply Agreement