Common use of Recurring Services Clause in Contracts

Recurring Services. Subject to the terms and conditions of the Agreement, including but not limited to the applicable Exhibit, if any (as identified below), CSG shall perform the Services in this Schedule C (as further described below and at CSG’s customer extranet site located at ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇) for Customer: Communications Control System for video, high speed data and telephony (CCSâ) and ACP Exhibit C-1 Additional Services Information Exhibit C-X Financial Services Exhibit C-3 Electronic Payment Services (Paybill Advantageâ) Exhibits C-3(a) Risk Management Services (*******) Exhibits C-3(b) Card Payment Gateway Service Exhibit C-3 (c) Credit Card Processing Exhibit C-3 (d) Care Express® Services Exhibit C-4(a) CSG Systems, Inc. Business Continuity/Disaster Recovery Plan Exhibit C-5 CSG Voice Services Exhibit C-6 CSG Internal Process for Voice House Population and MSAG Loads Exhibit C-6(a) The Services provided in this Schedule C are not exhaustive and Customer may elect to procure other Services at the rates provided in Schedule F or as mutually agreed to by the parties. Further the provision of the Services listed herein does not mean that they are included within the BSC. Communications Control System for video, high speed data and telephony (CCS) and Advanced Convergent Platform (ACP). CCS and ACP are outsourced, transaction-driven customer care and billing systems that operate high-volume capacity for the video, HSD and telephony industries. CCS and ACP operate with the ACSR front-end graphical user interface (GUI). CCS and ACP are capable of automatically performing specific functions including collections, write-offs, past-due notices, rate increases, and discounts. . CSG’s ACP provides an “easy to use”, fully functional customer care and billing tool (Windows or Web based), that can be used to perform many customer relationship management functions. A Customer Service Representative (CSR) can create a customer entity, a customer can have multiple accounts at a single location or a location can have multiple customers, initiate an order and job/work order request for multiple lines of business (Video, Voice, Data), enter notes, trouble tickets, and view customer information. ACP also has the ability to analyze customer and order history, setup and perform collection and delinquency treatment tasks, add, swap, perform equipment operations, track and handle complaints, and perform dispatching functions. In addition, (ACP/ACSR) can automatically create a work order/ job or multiple jobs, chain time slots together for job scheduling, offer customer discounting across all of a customers’ accounts and can ▇▇▇▇ for services immediately or wait for all items on an order to be billed together.

Recurring Services. Subject to the terms and conditions of the Agreement, including but not limited to the applicable Exhibit, if any (as identified below), CSG shall perform the Services in this Schedule C (as further described below and at CSG’s customer extranet site located at ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇) for Customer: Communications Control System (for video, high speed data and telephony voice) (CCSâ) and ACP Exhibit C-1 Advanced Convergent Platform (ACP) Additional Services Information Exhibit C-X Print and Mail Services Exhibit C-2 Financial Services Exhibit C-3 Electronic Payment Services (Paybill Advantageâ) Exhibits C-3(a) Risk Management Services (*******) Exhibits C-3(b) Card Payment Gateway Service Exhibit C-3 (c) Credit Card Processing Exhibit C-3 (d) Care ExpressCard Account Update Service Exhibit C-3(e) Recovery Management Exhibit C-3(f) CSG CheckPay Exhibit C-3(g) CSG Precision eCare® – Service Bureau Exhibit C-4 CSG Precision eCare® Services Exhibit C-4(a) CSG Systems, Inc. Business Continuity/Disaster Recovery Plan Exhibit C-5 CSG Residential Voice Services Exhibit C-6 CSG Internal Process for Voice House Population and MSAG Loads ACP Commercial Upgrade Exhibit C-6(a) CSG Precision eMail® Exhibit C-7(a) & (b) Mass Change Platform (MCP) Exhibit C-8 CSG SmartVideo Exhibit C-9 CSG Data Publisher Exhibit C-10 The Services provided in this Schedule C are not exhaustive and Customer may elect to procure other Services at the rates provided in Schedule F or as mutually agreed to by the partiesParties. Further Further, the provision of the Services listed herein does not mean that they are included within the BSC. Communications Control System for video, high speed data and telephony (CCS) and Advanced Convergent Platform (ACP). CCS and ACP are outsourced, transaction-driven customer care and billing systems that operate high-volume capacity for the video, HSD and telephony industries. CCS and ACP operate with the ACSR front-end graphical user interface (GUI). CCS and ACP are capable of automatically performing specific functions including collections, write-offs, past-due notices, rate increases, and discounts. . CSG’s ACP provides an “easy to use”, fully functional customer care and billing tool (Windows or Web based), that can be used to perform many customer relationship management functions. A Customer Service Representative (CSR) can create a customer entity, a customer can have multiple accounts at a single location or a location can have multiple customers, initiate an order and job/work order request for multiple lines of business (Video, Voice, Data), enter notes, trouble tickets, and view customer information. ACP also has the ability to analyze customer and order history, setup and perform collection and delinquency treatment tasks, add, swap, perform equipment operations, track and handle complaints, and perform dispatching functions. In addition, (ACP/ACSR) can automatically create a work order/ job or multiple jobs, chain time slots together for job scheduling, offer customer discounting across all of a customers’ accounts and can ▇▇▇▇ for services immediately or wait for all items on an order to be billed together.