Common use of Recurring Services Clause in Contracts

Recurring Services. The Recurring Services portion of this Order will systematically renew unless written notice of termination has been provided per the Master Agreement, at an amount equal to 105% of the prior year’s billed amount. Sales tax will be invoiced where applicable and is not included in the fee quote above. All Service Packages include remote time due to COVID-19. If circumstances change to allow onsite services to be performed, a new quote must be requested. JustFOIA will invoice Customer as follows: Product/Service Description Timing of Billing All Recurring Annual Subscription and Supplemental Support Services ▪ Initial Sale: Upon providing Customer online access to the Solution. ▪ Annual Renewal: 75 days in advance of expiration date. Service Packages ▪ Upon delivery completion and Customer acceptance. JustFOIA shall not send any invoices, nor claim payment, for any fees or expenses incurred by JustFOIA until both parties authorize this Order. JustFOIA offers both technical, proactive, and supplemental support options, covering additional training and assistance to administrators and users. JustFOIA Technical Support is provided by email or telephone during business hours of 8:00 a.m. to 8:00 p.m. Eastern Time. Customer can designate several individuals to be technical support contacts. There is no limit on the number of technical support calls that can be made. Customers may contact JustFOIA support through the online support center, by email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇), or by telephone (▇▇▇-▇▇▇-▇▇▇▇). JustFOIA customers receive the following benefits: ▪ Free software updates ▪ Periodic user webinars ▪ Embedded system help files ▪ Technical bulletins and newsletters ▪ Email/Phone Support (see below) JustFOIA’s dedicated Customer Success Specialist will continue to assist with post-implementation customer success, serving as a resource for questions and answers and throughout the year to discuss optimal system usage and ensure satisfaction. Pricing for the advanced block of hours is based on JustFOIA’s Support Technician hourly rate discounted by 10%. The number of hours will expire on the same date as the Subscription Period End Date. Administration Assistance can be used for the following: Additional web-based training is conducted to train new users or as refresher training for existing users. JustFOIA offers additional best practices consultation that includes recommendations for adding additional departments, statuses, templates, etc. Basic configuration services and maintenance of existing complex workflows. ▪ Provide a mapped out/narrative of current business process and requirements ▪ Fill out configuration form ▪ Attend Admin and Power User training ▪ Training of basic users ▪ User Acceptance testing ▪ Lead project Kickoff Call to identify implementation milestones ▪ Establish and configure initial user security credentials and roles for up to 25 employees ▪ Configure one (1) business process form and necessary workflow statuses ▪ Set up current departments and observed holidays ▪ Configure necessary email template(s) and request web page related to the process ▪ Provide configuration and training for purchased platform add-ons ▪ Technical support through user testing before going live ▪ Conduct Remote Administrative training (not to exceed one (1) hour); recording made available in Training Center ▪ Conduct Remote Power User trainings (not to exceed two (2) hours total); recordings made available in Training Center ▪ Deploy site in in the Microsoft Azure Government Cloud ▪ Handoff to Customer Success and Support Teams ▪ Provide Go-Live Marketing press kit ▪ Provide state Exemption Codes ▪ Conduct requirements gathering ▪ Configure and implement Redaction module ▪ Complete testing and training ▪ Building custom RegEx ▪ Creating new email templates To determine which modules are applicable, please refer to the Pricing section. Your specific implementation may not include all modules described below. Our powerful integrated Redaction Module allows you to upload and redact documents in the Solution. Automatically redact documents with one click or manually remove sensitive data. Features include: text search, pattern matching, proximity search, redact selected text and/or full page(s). Easily apply exemption codes to cite redaction reasons. Once redaction is applied, the redacted areas are burnt into the document and cannot be recovered or removed and only the redacted version of the document can be released. There is no per-user fee, so any permitted user can redact a document. The JustFOIA Training Center is a robust Learning Management System that offers remote learning, ongoing training and certification, as well as enhanced rollouts of new features and functionality. It is subscribed to by most customers and provides an easy, cost-effective way for all users in Customer’s organization to access training videos and certification courses. Benefits include: ▪ 24/7 access to on-demand JustFOIA training videos and other resources ▪ Reduce training time and expenses ▪ Caters to all skill levels from Basic Users to System Administrators ▪ Unlimited access for Customer’s entire organization ▪ JustFOIA Certifications Courses ▪ Reduction in internal support and increased user productivity ▪ Increased efficiency through improved internal usage/adoption of JustFOIA ▪ Instant/budgeted customized training available in the case of employee turnover ▪ Customized with fully-indexed, recorded training sessions

Recurring Services. The Recurring Services portion of this Order will systematically renew unless written notice of termination has been provided per the Master Agreement, at an amount equal to 105% of the prior year’s billed amount. Sales tax will be invoiced where applicable and is not included in the fee quote above. All Service Packages include remote time due to COVID-19. If circumstances change to allow onsite services to be performed, a new quote must be requested. JustFOIA will invoice Customer as follows: Product/Service Description Timing of Billing All Recurring Annual Subscription and Supplemental Support Services ▪ Initial Sale: Upon providing Customer online access to the Solution. ▪ Annual Renewal: 75 days in advance of expiration date. Service Packages ▪ Upon delivery completion and Customer acceptance. JustFOIA shall not send any invoices, nor claim payment, for any fees or expenses incurred by JustFOIA until both parties authorize this Order. JustFOIA offers both technical, proactive, and supplemental support options, covering additional training and assistance to administrators and users. JustFOIA Technical Support is provided by email or telephone during business hours of 8:00 a.m. to 8:00 p.m. Eastern Time. Customer can designate several individuals to be technical support contacts. There is no limit on the number of technical support calls that can be made. Customers may contact JustFOIA support through the online support center, by email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇), or by telephone (▇▇▇-▇▇▇-▇▇▇▇). JustFOIA customers receive the following benefits: ▪ Free software updates ▪ Periodic user webinars ▪ Embedded system help files ▪ Technical bulletins and newsletters ▪ Email/Phone Support (see below) JustFOIA’s dedicated Customer Success Specialist will continue to assist with post-implementation customer success, serving as a resource for questions and answers and throughout the year to discuss optimal system usage and ensure satisfaction. Pricing for the advanced block of hours is based on JustFOIA’s Support Technician hourly rate discounted by 10%. The number of hours will expire on the same date as the Subscription Period End Date. Administration Assistance can be used for the following: Additional web-based training is conducted to train new users or as refresher training for existing users. JustFOIA offers additional best practices consultation that includes recommendations for adding additional departments, statuses, templates, etc. Basic configuration services and maintenance of existing complex workflows. ▪ Provide a mapped out/narrative of current business process and requirements ▪ Fill out configuration form ▪ Attend Admin and Power User training ▪ Training of basic users ▪ User Acceptance testing ▪ Lead project Kickoff Call to identify implementation milestones ▪ Establish and configure initial user security credentials and roles for up to 25 employees ▪ Configure one (1) business process form and necessary workflow statuses ▪ Set up current departments and observed holidays ▪ Configure necessary email template(s) and request web page related to the process ▪ Provide configuration and training for purchased platform add-ons ▪ Technical support through user testing before going live ▪ Conduct Remote Administrative training (not to exceed one (1) hour); recording made available in Training Center ▪ Conduct Remote Power User trainings (not to exceed two (2) hours total); recordings made available in Training Center ▪ Deploy site in in the Microsoft Azure Government Cloud ▪ Handoff to Customer Success and Support Teams ▪ Provide Go-Live Marketing press kit ▪ Set up an account with a valid Payment Processor (JetPay/NCR, PayPal or ▇▇▇▇▇▇▇▇▇.▇▇▇). ▪ Supply credentials from Payment Processor ▪ Client Key ▪ Web Key ▪ API Identifier ▪ Payment Type Name ▪ Allowed Payment Method ▪ Conduct requirements gathering ▪ Configure and implement online payment portal ▪ Complete testing and training ▪ Verify version 9.2.1 or later of the Laserfiche Server ▪ Install CWSAPI on DMZ ▪ Restrict Firewall port access (443) ▪ Grant remote server access to JustFOIA as necessary during configuration ▪ Configure and implement Laserfiche integration ▪ Complete testing and training ▪ Provide state Exemption Codes ▪ Conduct requirements gathering ▪ Configure and implement Redaction module ▪ Complete testing and training ▪ Building custom RegEx ▪ Creating new email templates The Solution is web-based, and therefore has no server-side hardware components. End-user access is provided through a web interface, which means no Customer-side software is required. The following browsers are supported: Microsoft Internet Explorer version 10 or higher; Microsoft Edge, most recent stable version; Google Chrome, most recent stable version; Mozilla Firefox, most recent stable version; Apple Safari most recent stable version. Through the course of this project, JustFOIA may choose to utilize the third-party service ▇▇▇▇▇ (▇▇▇▇://▇▇▇▇▇.▇▇▇/) for project management and team collaboration. Documentation and correspondence exchanged between JustFOIA and Customer may be stored in Asana. Customer acknowledges that ▇▇▇▇▇ is responsible for secure storage of this documentation, and agrees that ▇▇▇▇▇’s security guidelines located at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇/trust are acceptable for the storage of Customer's data and correspondence exchanged with JustFOIA. By using the Solution, Customer will be providing JustFOIA with information. Customer retains full ownership to its information, and JustFOIA does not assert ownership. These Assumptions do not grant JustFOIA any rights to Customer’s information or intellectual property except for the limited rights that are needed to run the Solution, as explained below. JustFOIA may need Customer’s permission to handle its information as directed, for example, hosting files, or sharing them. Customer is giving JustFOIA the authority needed to do those things solely to provide the Services. This permission also extends to trusted third parties JustFOIA works with to provide the Services. To determine which modules are applicablebe clear, please refer aside from the rare exceptions identified in our Privacy Policy, no matter how the Services change, JustFOIA will not share your content with others, including law enforcement, for any purpose unless directed by ▇▇▇▇▇▇▇▇. Customer is solely responsible for its conduct, the content of its files, and its communications with others while using the Services. For example, it is Customer’s responsibility to ensure that it has the rights or permission needed to comply with these Terms. Files and other content in the Services may be protected by intellectual property rights of others. Please do not copy, upload, download, or share files unless Customer has the right to do so. Customer, not JustFOIA, will be fully responsible and liable for what is copied, shared, uploaded, downloaded or otherwise use while using the Services. Customer must not upload malware or any other malicious software to the Pricing sectionService. Your specific implementation may not include all modules described below. Our powerful integrated Redaction Module allows you Customer is also responsible for the timely and accurate fulfillment of records requests, and ensuring that no classified, confidential, or illegal information is provided to upload and redact documents in the Solution. Automatically redact documents Customer is responsible for safeguarding the passwords that are used to access the Services and agrees not to disclose passwords to any third party. Customer is responsible for any activity using its account, whether or not it authorized that activity. Customer should immediately notify JustFOIA of any unauthorized use of your account. Customer acknowledges that if it wishes to protect its transmission of data or files to the Solution, it is Customer’s responsibility to use a secure network to communicate with one click the Solution. Customer agrees that it will not misuse or manually remove sensitive dataattempt to misuse the Services, and that the Services will only be used in a manner consistent with the Order. Features include: text search, pattern matching, proximity search, redact selected text and/or full page(s). Easily apply exemption codes Due to cite redaction reasons. Once redaction is applied, the redacted areas are burnt into the document and cannot be recovered or removed and only the redacted version intended use of the document can Solution being focused on “Open Records” Requests, JustFOIA assumes that only public and non-confidential data will be released. There is no per-user fee, so any permitted user can redact a document. The JustFOIA Training Center is a robust Learning Management System that offers remote learning, ongoing training and certification, as well as enhanced rollouts of new features and functionality. It is subscribed uploaded to by most customers and provides an easy, cost-effective way for all users in Customer’s organization to access training videos and certification courses. Benefits include: ▪ 24/7 access to on-demand JustFOIA training videos and other resources ▪ Reduce training time and expenses ▪ Caters to all skill levels from Basic Users to System Administrators ▪ Unlimited access for Customer’s entire organization ▪ JustFOIA Certifications Courses ▪ Reduction in internal support and increased user productivity ▪ Increased efficiency through improved internal usage/adoption of JustFOIA ▪ Instant/budgeted customized training available in the case of employee turnover ▪ Customized with fully-indexed, recorded training sessionssolution.