REFERRAL ARRANGEMENTS. 9.1 The Referral process outlines how Residents will be placed with the Provider under this Contract. 9.2 Referrals will be made via telephone, email or letter but are always followed up in writing by the Council and an Individual Form of Agreement (IFA) will be raised as the final step in the process. When the Provider receives the Individual Form of Agreement, the Referral is made (except in the case of emergency Referrals which is described below). 9.3 The Council will send through the Resident's Care and Support Plan. 9.4 The Care and Support Plan will identify the Resident's assessed needs and the expected Outcomes to be achieved, plus any additional special requirements. This information will be provided by the Authorised Officer and should be provided in advance or at the time of placement but no later than five (5) Working Days from admission. 9.5 The Provider/Care Home Trusted Assessor may agree with the Council to accept a Referral by telephone on an emergency basis. 9.6 The Council shall aim to provide written confirmation of such a Referral within seven (7) calendar days. 9.7 Until a Referral is accepted the Council may withdraw the Referral in writing and place the individual in alternative accommodation. 9.8 Following a period of hospital in-patient care, it is necessary for Assessments to be undertaken prior to discharge of individuals into Home settings to enable a safe discharge. This is typically undertaken by each residential or nursing home in accordance with its own process and Assessment requirements and based on timescales determined by the Home. However, in order to reduce delays in hospital discharge, the Provider should utilise the Care Home Trusted Assessor (CHTA). 9.9 The Provider or Care Home Trusted Assessor (on behalf of the Provider) shall indicate whether they accept a Referral, as soon as possible after the Referral has been made. The room number, or another form of identification, shall be recorded on the Individual Form of Agreement (IFA) and the Care and Support Plan at the time of placement. 9.10 Out of Hours Emergency Referrals shall be made by the Emergency Duty Team (EDT) of the Council and will be made by telephone. All enquiries regarding emergency Referrals out of normal office hours (0900-1700 hours, Monday to Thursday and 0900-1630 hours, Friday) must be referred to the EDT (telephone ▇▇▇▇▇ ▇▇▇▇▇▇). 9.11 Emergency Referrals are also made by hospital teams to support admission avoidance and hospital discharge seven (7) days per week. Providers are expected to be able to receive Referrals seven (7) days per week. 9.12 Referrals authorised by the EDT are subject to Review by the appropriate Authorised Officer within two (2) weeks of placement. 9.13 Emergency admissions may also be requested by the Customer Service Centre or Adult Care Practitioners if replacement care is required due to a Carers Emergency Response (CERs) activation. 9.14 A Referral shall be treated as accepted when in the case of a written Referral or when the Council either:- (a) receives the Individual Form of Agreement signed by the Provider, or (b) receives an oral acceptance of the Referral In the case of an emergency Referral, the Referral shall be treated as accepted when the Provider orally accepts the telephone Referral. 9.15 At the time of admission, the Provider will complete for all placement types including emergency and short term, an inventory of possessions and an initial risk assessments associated with the Resident's care needs, no later than forty eight (48) hours after admission to the Home, to include a documented plan to mitigate all risks identified. Risk assessments will include:- • Baseline observations (temperature, pulse, blood pressure and oxygen saturation) • Intake of fluid and nutrition • Elimination of bowel and bladder • Skin integrity and risk of pressure damage – to include a full body map • Potential for falling 9.16 Following admission to the agreed accommodation, the Provider shall not move the Resident to another room within the Home or elsewhere without the prior consent of the Resident and the Authorised Officer. Such consent from the Council will not be unreasonably withheld or delayed. 9.17 Temporary movement of a Resident for the purposes of decoration or other maintenance is acceptable, but if a move is required in these circumstances the Resident shall not be expected to make any additional financial contribution. 9.18 To ensure prompt payment, the Provider must accept Referrals in writing by returning a signed copy of the Individual Form of Agreement. 9.19 All admissions of Residents to the Home setting which are to be funded in whole or in part by the Council must be authorised by the Council, including emergency Referrals. 9.20 At the discretion of the Purchaser, when making referrals the Purchaser may take into account any information available to the Purchaser relating to; (a) the potential Provider’s performance in the delivery of services (b) the potential Provider’s financial status (c) the potential Provider’s standing with the Care Quality Commission (d) any breaches of contract by the potential Provider or ongoing safeguarding investigations within the potential Provider’s existing contractual arrangements with the Purchasers or otherwise brought to the attention of the Purchasers.
Appears in 1 contract
Sources: Residential Framework Agreement
REFERRAL ARRANGEMENTS. 9.1 5.2.1 The Referral referral process outlines how Residents Service Users will be placed with the Service Provider under this Contractcontract.
9.2 5.2.2 Referrals will be made via telephone, email or letter but are always followed up in writing by the Council Purchaser and an Individual Form of Agreement (IFA) Purchase Order will be raised as the final step in the processraised. When the Service Provider receives the Individual Form of AgreementPurchase order, the Referral referral is made (except in the case of for emergency Referrals which is described belowreferrals).
9.3 The Council will 5.2.3 In addition to the Individual Purchase Order the Purchaser shall send through the ResidentService User's Care care and Support Plan.
9.4 The Care and Support Plan support plan, which will identify the ResidentService User's assessed needs and the expected Outcomes their outcomes to be achieved, plus any additional special requirements. This Such information will be provided by the Authorised Officer and should be provided usually in advance or at the time of placement but no later than five (5) Working Days working days from admission.
9.5 5.2.4 The Provider/Care Home Trusted Assessor Service Provider may agree with the Council Purchaser to accept a Referral referral by telephone on an emergency basis.
9.6 . The Council Purchaser shall aim to provide written confirmation of such a Referral referral complying with paragraph 5.2.2 within seven (7) calendar daysdays at which point the provisions of paragraph 5.2.3 shall also apply.
9.7 5.2.5 The Service Provider shall indicate whether they accept a referral as soon as possible after it has been made. Until a Referral referral is accepted the Council Purchaser may withdraw the Referral referral in writing and place the individual person in alternative accommodation.
9.8 5.2.6 Following a period of hospital in-patient care, it is necessary for Assessments assessments to be undertaken prior to discharge of individuals into Care Home settings in order to enable a safe discharge. This is typically undertaken by each residential or nursing home in accordance with its own process and Assessment assessment requirements and based on timescales determined by the Homehome. However, in order to reduce delays in hospital discharge, the Service Provider should utilise the Care Home Trusted Assessor (CHTA)Assessor.
9.9 The 5.2.7 Except for emergency referrals the Service Provider or Care Home Trusted Assessor (on behalf should accept referrals in writing by returning a signed copy of the Provider) shall indicate whether they accept a Referral, as soon as possible after the Referral has been made. The room number, or another form of identification, shall be recorded on the Individual Form of Agreement (IFA) and the Care and Support Plan at the time of placementPurchase Order.
9.10 Out 5.2.8 All admissions of Hours people to the Home which are to be funded in whole or in part by the Purchaser must be authorised by the Purchaser including emergency admissions. Emergency Referrals admissions shall be made by the Emergency Duty Team (EDT) of the Council Purchaser and will be made by telephone. All enquiries regarding emergency Referrals admissions out of normal office hours (0900-1700 hours, Monday to Thursday and 0900-1630 hours, Friday) must be referred to the EDT (telephone ▇▇▇▇▇ ▇▇▇▇▇▇).
9.11 Emergency Referrals are also made by hospital teams to support admission avoidance and hospital discharge seven (7) days per week. Providers are expected to be able to receive Referrals seven (7) days per week.
9.12 Referrals 5.2.9 Admissions authorised by the EDT are subject to Review review by the appropriate Authorised Officer within two (2) weeks of placement.
9.13 Emergency admissions may also be requested by the Customer Service Centre or Adult Care Practitioners if replacement care is required due to a Carers Emergency Response (CERs) activation.
9.14 5.2.10 A Referral referral shall be treated as accepted when in the case of a written Referral referral or when the Council either:-Purchaser either:
(a) receives the Individual Service Option Form of Agreement signed by the Service Provider, or
(b) receives an oral acceptance of the Referral referral In the case of an emergency Referralreferral, the Referral referral shall be treated as accepted when the Service Provider orally accepts the telephone Referralreferral.
9.15 At the time of admission, the Provider will complete for all placement types including emergency and short term, an inventory of possessions and an initial risk assessments associated with the Resident's care needs, no later than forty eight (48) hours after admission to the Home, to include a documented plan to mitigate all risks identified. Risk assessments will include:- • Baseline observations (temperature, pulse, blood pressure and oxygen saturation) • Intake of fluid and nutrition • Elimination of bowel and bladder • Skin integrity and risk of pressure damage – to include a full body map • Potential for falling
9.16 5.2.11 Following admission to agreed accommodation the agreed accommodation, the Service Provider shall not move the Resident Service User to another room other accommodation within the Home home or elsewhere without the prior consent of the Resident Service User and the Authorised Officer. Such Officer (such consent from the Council will Purchaser not to be unreasonably withheld or delayed.
9.17 Temporary ), except for temporary movement of a Resident for the purposes of decoration or other maintenance is acceptable, but if a move is required in these circumstances the Resident maintenance. The Service User or Third Party shall not be expected to make any additional financial contribution.
9.18 To ensure prompt payment, the Provider must accept Referrals contribution where a move is required in writing by returning a signed copy of the Individual Form of Agreement.
9.19 All admissions of Residents to the Home setting which are to be funded in whole or in part by the Council must be authorised by the Council, including emergency Referrals.
9.20 At the discretion of the Purchaser, when making referrals the Purchaser may take into account any information available to the Purchaser relating to;
(a) the potential Provider’s performance in the delivery of services
(b) the potential Provider’s financial status
(c) the potential Provider’s standing with the Care Quality Commission
(d) any breaches of contract by the potential Provider or ongoing safeguarding investigations within the potential Provider’s existing contractual arrangements with the Purchasers or otherwise brought to the attention of the Purchasers.these circumstances
Appears in 1 contract
Sources: Residential Framework Agreement