REJECTION CRITERIA. AOL shall have the option of rejecting a Simultaneous Access if any one or more of the following performance thresholds are met or exceeded (such thresholds collectively the "REJECTION CRITERIA"): 3.2.1 greater than [**]% of user sessions terminate without a user-initiated logoff sequence; 3.2.2 greater than [**]% of user calls fail to connect (data demonstrating compliance with this criterion shall be provided by Vendor on a daily basis, and notwithstanding the foregoing, the Acceptance Test Period shall be extended one business day for each day that AOL does not receive such data commencing with a Simultaneous Access activation or move, as applicable); and 3.2.3 greater than [**]% of user calls which successfully connect to the Simultaneous Access fail to connect to the AOL front end.
Appears in 2 contracts
Sources: Telecommunications Services Agreement (America Online Latin America Inc), Telecommunications Services Agreement (America Online Latin America Inc)