Remote Diagnostics. QUMU Customer Support may require the use of Remote Diagnostics to determine and diagnose the existence and nature of the reported issue in the Support Request. If access to perform Remote Diagnostics is unavailable, or access is not granted by the CUSTOMER, QUMU Customer Support may not be able to diagnose and isolate the reported issue in the Support Request.
Appears in 3 contracts
Sources: Agreement for the Provision of the Qumu Cloud Platform Service, Qumu Cloud Platform Service Agreement, Customer Support Agreement