Repair and Return Clause Samples
The Repair and Return clause outlines the obligations and procedures for fixing and returning goods or equipment that are defective or require maintenance. Typically, this clause specifies the timeframe within which repairs must be completed, who is responsible for shipping costs, and the condition in which items must be returned. Its core practical function is to ensure that both parties understand their responsibilities regarding the repair process, thereby minimizing disputes and downtime related to faulty or damaged items.
POPULAR SAMPLE Copied 6 times
Repair and Return. (a) If the Owner claims a breach of warranty under subsections 17.1, 17.2 or 17.3, it must notify the Vendor of the claimed breach within a reasonable time after its determination that a breach has in fact occurred. The Owner will allow the Vendor to inspect the Products, the Services or the System, as the case may be, on-site, or, upon the Vendor's reasonable request and, subject to subsection 17.5(d) below, at the Vendor's sole expense: (i) with respect to Products, return such Products to any of the Vendor's repair facilities located in the United States and listed on Schedule 8, or (ii) with respect to Non-Essential Equipment, return such Non-Essential Equipment to the Vendor (or to the third party manufacturer if previously requested by the Vendor) for further return to the applicable third party manufacturer. The Vendor or such third party manufacturer may use either new, remanufactured, reconditioned, refurbished, or functionally equivalent Products or parts pursuant to the terms of this Contract, including, but not limited to, the Specifications, in the furnishing of warranty repairs or replacements under this Contract.
(b) The Vendor agrees to commence work on all such Products, Non-Essential Equipment, Services or any System Defect, as the case may be, or Installation defects as soon as practicable, but the Vendor will use reasonable efforts to commence such Work in no event later than twenty-four (24) hours after notification of such defect, and, subject to subsections 17.5(e) and 17.5(f), the Vendor will cure such defect as promptly as practicable. During the Product Warranty Period electronic circuit board components of Equipment or Non-Essential Equipment, as the case may be, will be repaired or replaced by the Vendor.
(c) Failure of the System to function to the level of the performance warranty as set forth in subsection 17.3 will result in the obligation of the Vendor to promptly make whatever repairs, modifications, alterations, expansions or to take any other action of any kind, including but not limited to the provision of additional Products and/or Services, necessary to satisfactorily fix that portion of the System causing any failure for which the Vendor is responsible. In the event of a breach of the warranties in Section 17 which will be cured with the installation of additional PCS Products, the Vendor will provide such PCS Products, together with related transportation, Installation and optimization Services, as are reasonably re...
Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 10 days of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for the replacement component, associated testing and all shipping and shipping related costs. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking.
Repair and Return a. Customer or service technician shall return the non-functional part to Ground Control
b. Ground Control will repair the non-functional part and return it to the appropriate party as agreed upon by customer and Ground Control.
c. If the part is not under warranty, Ground Control will provide an estimate for repair to the customer in writing prior to performing any work.
e. If customer agrees to the charges to repair non-functioning part, Ground Control will repair the part and charge customer for all agreed upon repair and shipping charges.
Repair and Return. A. Vendor agrees to maintain the following emergency safety stock specifically for WorldCom utilization: * * * * * * * * * * * *
Repair and Return. Basic Corvis will supply replacement components for Products that have failed. The customer is responsible for first calling Corvis Customer Repair and getting a Return Material Authorization number. The customer is responsible for sending the faulty component to the Corvis designated location along with the assigned RMA# for that module/component. Customer is responsible for packing material, shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis. Requests for Basic Repair and Return on replacement module/components received by Corvis by 3:00 p.m. Eastern Time will generally be processed and sent back to customer within 5 days of receiving the faulty module/component. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed the next business day.
Repair and Return. A. MCPA Vendor agrees to track the performance of the Repair and Return metric of all repairable Modules, subracks, racks returned to MCPA Vendor, within the 90 days after execution of the Agreement. Such Repair and Return metric performance will be tracked monthly and reported quarterly;
B. MCPA Vendor agrees to provide quarterly performance report via secure extranet web page
C. [***]% or greater of the products (that are on the mutually agreed upon list) will be repaired and shipped back to Cingular within the contracted number of days* after receipt by MCPA Vendor;
D. Non-MCPA Vendor OEM products and components are specifically excluded from tracking and measurement.
Repair and Return. Units in the field will be returned to the repair facility to be upgraded. Advance replacement is a variation where replacements are sent to the field before the fielded item is returned for repair. All upgrades shall be Backward Compatible.
Repair and Return. 6.3.1 The provisions of Repair and Return Services required to be provided during the Equipment Warranty and Technical Support Services are specified in Annexure 1A to the Specifications. In the event of a breach of the Equipment Warranty, the Parties shall follow the procedures set forth in the Specifications.
6.3.2 In the event that the remedy of any breach of the Equipment Warranty, Reliance will notify within a reasonable time period and if such remedy requires the installation or provision of additional equipment, software and/or services, the Vendor shall provide such equipment, software and/or services, at [***] to Reliance. Where Reliance cannot remove and reinstall the Defective Equipment without incurring significant time and expense, Vendor shall repair, replace or correct the Equipment at Reliance’s site. In such event Vendor shall perform all such repair, replacement and correction at Reliance’s site without disrupting, the operation of the Reliance Network or any part thereof. Vendor shall be responsible at [***], for replacement of cable and wire products site restoration and performing all work incidental to the repair replacement and correction of Defective Equipment. Reliance shall allow the Vendor to inspect the Equipment, Software, Services, or the Network, as the case may be, on-site in order to effect the necessary repairs.
6.3.3 During the Product Warranty Period and the period that the Technical Support Services is in effect, the Vendor shall be [***] associated with: (a) removing or disconnecting the Equipment subject to the warranty claim as set forth in the Specifications; (b) dismantling and reinstalling surrounding equipment and property in connection with removing or disconnecting the Equipment that is the subject of such warranty claim as set forth in the Specifications; and (c) all on-site and off-site repair and related activities (including without limitation reinstallation after repair) for Equipment as set forth in the Specifications.
Repair and Return. A unit repaired and returned to Purchaser is hereafter referred to as Repair-and Return.
Repair and Return. When a faulty part needs to be repaired, the Owner can request our Repair and Return Service. Under Agreement, Owner shall send the faulty part(s) to the specified place according to the contract agreed to by both parties. The Vendor Spare Parts Center will process the faulty part within three (3) business days after receiving the Repair-and-Return service request from the Owner’s authorized representative. Vendor at its option can repair or replace the faulty part. The repaired or replaced spare part(s) of the same model will be shipped from Vendor within 45 calendar days after receiving the faulty part(s) from Owner. The service hours of the Vendor Local Spare Parts Center are from 9:00am to 6:00pm CST, during business days. Subject to Section 16 of the Agreement, Owner is responsible for sending the faulty part(s) to the Vendor Spare Parts Center. Owner will bear all freight charges and other local associated fees for shipping all such shipments from the Owner Site to Vendor’s facility. Vendor will ship the repaired or replaced part back to the Owner, and Vendor will bear with this returning freight charge. Repair and Return service is available to Owner at no charge during the Warranty Period. There are times when the standard 45-day turn around time for repaired cards will not suffice. For those situations, Vendor offers a Local Parts Swapping Service. Compared to our standard repair and return offering, the Vendor Local Swapping Service offers several advantages, as well as assures the Owner with the following benefits: • Quicker turn-around time minimizes service outage times. • Avoidance of maintaining a large spare parts inventory. The investment in spare parts and operation costs, such as storage expenses, logistics and personnel, can be reduced dramatically Under the Local Swapping Service, Vendor Local Spare Parts Center will process the requested unit(s) within one (1) business day, after receiving the Local Swapping service request in writing from the Owner’s authorized representative. The repaired or replaced spare parts of the same model will be shipped to Owner’s designated facility within seven (7) calendar days beginning when Vendor receives the faulty part(s) from Owner. Owner bears the cost of sending the faulty units to the Local Spare Parts Center; Vendor will bear the costs of delivering the replaced parts back to Owner. Local Swapping service is available to Owner at no charge during the Warranty Period, from Monday to Friday, 9am ...