Report Contents. ETRX will prepare (i) a listing of key Service activities, and (ii) definitions of measurements of qualitative and quantitative service performance levels for each such key Service activity including as detailed in the SLA (“Service Performance Levels”), and will submit such listings and definitions to the JOC for approval. The Service Performance Levels will be used to measure HR’s and ETRX’s performance of their responsibilities under this Agreement.
Appears in 3 contracts
Sources: Service Bureau Software Services Agreement, Service Bureau Software Services Agreement (TRX Inc/Ga), Service Bureau Software Services Agreement (TRX Inc/Ga)